Welcome Back From Mr. Bell

Helpful Technology Info For The 2014-15 School Year

Meet Your Campus Tech

Welcome back! My name is Stanley Bell and I am the Hay Branch Elementary Campus Technologist. My goal at Hay Branch is to get the most up-to-date technology into the hands of our students. My duties include troubleshooting of hardware and software in order to keep things working for our staff and students, keeping track of the technology inventory, provide staff developments and working closely with the administrative team to utilize our technology to the fullest extent.


The information included in this newsletter will guide you with helpful resources that can be used throughout the school year. If you are new to the online environment, I am here to help you through this transition. Please refer back to this newsletter throughout the school year, because I will keep it updated.

Technology Issues & Help

I am happy to help with any questions concerning the equipment, network issues, requests for setting up equipment, fix any broken equipment, or any other technology issues on campus.


If you have a technology request or need anything fixed, please email me at stanley.bell@killeenisd.org. Please do not stop me in the hallway, send students to my office with sticky notes, text me, or call me over the walkie!


Staff may also ask for technology help by submitting a HEAT ticket. Click here to go directly to HEAT Self Service, or you can email heat.helpdesk@killeenisd.org and a ticket will be made automatically with your message.


Click this link to watch video on how to submit HEAT ticket.


Click this link to access the HEAT Self Service Quick Sheet.

Annual Training Videos

KISD Phone Training

Over the summer the entire district replaced all of the legacy phone systems at campuses as well as added Voice Over IP (VoIP) telephones in our classrooms.


A few rules for you to keep in mind:

  • To login to your phone, you will need to press the button next to “Press Here to Login” and enter your employee ID and a PIN number of 5473.
  • When you are prompted to change your default voicemail PIN, change it to 6101.
  • You are NOT allowed to change the generic voicemail to a custom voicemail.

Viewing Staff Calendar

Adding KISD Email To Cell Phones

Below are the settings that can be used to add your Exchange email account to your phone.


* Please keep in mind that Campus Techs are unable to work on personal cell phones.

Big image
  • If you are experiencing technical difficulties, can't log in, can't connect to the internet, applications freeze up, or not receiving emails, then restart your computer. You will hear me ask you this every time you tell me about a technology issue. 9 times out of 10 it usually fixes the issue.
  • Instead of saving all of your files on the desktop of computer, invest in a Google Drive. Google Drive is free and starts you with 15 GB of free Google storage, so you can keep pictures, stories, designs, drawings, recordings, videos – anything. You can quickly invite others to view, download, and collaborate on all the files you want–no email attachment needed. Click here to go to Google Drive.

Internet & Email Safety

There is always an increase in phishing scams (an effort to mislead, deceive, or manipulate you in an effort to get your personal information) and internet crimes around the summer and holiday months. It is critical that you ignore these types of requests and never click on links in these types of messages.


You can also rest assured that no one in the Technology Services team or a Nigerian Prince has left you a gazillion dollars in some foreign bank that is easily accessed. You can count on the fact that these non-existent funds will not be made available to you after you send a check, wire or transfer funds, or provide your banking information. It simply really is to good to be true.



A few 'best practices' for you to keep in mind:



  • Your KISD technology services team will not ask you for your password or any other personal information via e-mail.
  • Your banking institution will not ask you for your username and password through e-mail. If you are ever in doubt, call your branch office at the number you know to be accurate. Do not trust a number that is provided in an e-mail requesting information.
  • Neither KISD's Technology Services or your banking institution will ask you for your social security number or your date of birth through e-mail.
  • No credible businesses or services such as your bank, your doctor, non-profit organizations your contribute to and others will not ever ask you to send in your personal information be replying to an e-mail or by submitting this information by clicking on a link.

Spam Emails

For emails that you may receive that are spam, please forward to SPAM@killeenisd.org as an attachment following the steps below for MAC and Windows.

Changing KISD Password

Setting Up Security Questions

1. Before you reset or change any password you will need to www.killeenisd.org, click on KISDConnect and login. You will need to set up your security questions before you are able to reset or change your password on your own.

The e-mail has to be sent as an attachment in order for Technology Services to see the entire message that you received. Once you forward the spam email, Technology Services monitors your account regularly, watch for patterns, and make adjustments that may be needed in the filter.

Changing Password

If your password has expired, you will have to call the Technology Services Help Desk at 336-2999. The help desk will reset your password to your KISD username and tell you that it needs to be changed in KISDConnect. Follow these steps in order to do that.

Resetting Password

Follow the steps below if you know your password is about to expire and would like to change it before it does.

Teacher Access Center

If you click the link below, you will have access to the flyer I created that shows how to set up your grade book, take attendance, and input assignments.

Click this link to access my flyer on setting up your Teacher Access Center Grade book.


If you click the link below, you will find all of the quick sheets needed that will help you to successfully operate Teacher Access Center.


Click this link to access the Teacher Access Center Quick Sheets.

Student Websites