Tech Update

GAPS Technology | January 5, 2021

Zoom Updates

Zoom Authentication Options Updated:

On Friday, January 8th, we will be updating the default Zoom Authentication option. The new default setting will only allow staff (including substitutes and student teachers) and students with an email account associated with GAPS to join a Zoom meeting. When scheduling a meeting, you will have the option to turn this feature on/off. Under the checkbox to require authentication there will be two options: Sign in to Zoom, or Sign in to GAPS (see below).


What to look out for:

If staff and students have trouble logging into the meeting after this change, please make sure they are logged in to Zoom using their district account. See “Google Apps Button (Waffle)” in the Zoom FAQ.


If you have guests from outside the district attending you will need to use the drop down menu to select the Sign in to Zoom option. The guest will need to sign in to Zoom using their personal email before they are able to attend.


Why is this being changed?

There have been some recent incidents where unknown users have attended meetings signed into Zoom with a generic Zoom account. This allows them to impersonate a student or staff member, join meetings, and create disruptions. The new setting will help restrict who is able to join class meetings and make our shared learning environment more secure.


Who to contact if I have questions?
Email gaps.it@albany.k12.or.us or call the help desk line at (541) 967-4635.

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All previous Tech Updates are archived on the district Technology page, and that link is available at the bottom of every Tech Update.

Canvas Support - Phone, Chat, Video

The Help button at the lower left of your Canvas screen connects you directly to Canvas support:


Network and Service Status Links

Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.

Who to ask:

Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>

Canvas questions: building Canvas site admin / teacher leader

Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>

Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>

Savvas Realize / NGConnect: Brian Baker <brian.baker@albany.k12.or.us>

Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>

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