Understanding Resistance
Ashley Thurin
Causes of Resistance
Resistance can be viewed as alternative, negative, or wrong.
Leading a hose to water but can't make it drink
Tugging
Who can change
Symptoms of Resistance
- aggression and anger
- Unusual flare-ups of emotion
- Employees encouraging and mobilizing resistance
- Staff portraying themselves as innocent victims of unreasonable expectations
- Insensitive and disagreeable behavior
- Not meeting key performance areas (missing meetings and not responding to emails, for example)
- Increased absenteeism, late arrival
- Not responding, not listening, seems disinterested
- Active attempts to disrupt or undermine work / projects