Privacy Policy

Updated July 25, 2017

What information do we collect?

We collect information from you when you register on our site. This information is what you choose to share in order to use the service: “Shared Information.” The information you will be asked to share depends on the account you are using (Student, Educator, Pro or Free account) as well as if your account is part of a group, team, School, or District (for example; Student accounts have minimal information collected). In addition, there is some information that is collected automatically because you are navigating within the site and using the service: “Automatic Information.” You may, however, also visit parts of the site anonymously.


You have the right to decline to share personally identifiable information with us, but please keep in mind that this may limit your use of certain features and functions available on the website to you. You may edit or delete your account information at any time by accessing your account through the service.


Shared Information

Student accounts will be asked for the minimal amount of information required in order to create an account on the site. See “Student Information” section below for details.


Account: When ordering or registering on our site, as appropriate, you may be asked to enter your: Name, E-mail address, optionally you can register with your Facebook or Gmail account which will share your name and email address to create an account. For group, team, school, or district accounts you may be asked for additional information including contact information, mailing address, and general information to enable additional features and services from the website.


Content: While using the website you might choose to include, within your newsletter/flyer/page/communication, information including personal details, contact information, pictures, videos, attachments, or other general information to share with your readers, viewers, and newsletter recipients. The content you create on the site is stored on our servers.


Messaging: When you choose to provide information while using the mailing list feature to send an email, participate in a social media, send a message, blog, webinar, or some aspect of the website. When you submit a support request asking for clarification, support, or a question, you may be asked for additional information in order to and to answer your inquiry and provide you with the best service.


“Automatic Information

This is information that is collected automatically because you are navigating within the site and using the service. This information includes device and log information which is used for continuous improvement of the site and service!


Cookies: Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. (For example, collecting data to see how many users are printing their content or sharing to social media so we know what improvements to make in future development!)


Device Information: We collect information about the device you are using to access the website which may include the type and identifier, operating system, and browser (browser version) being used. This information helps us see how the site is performing across devices and make improvements where necessary, providing a better experience for you!


Log Data: Similar to most websites, we collect and store automatic information about how you navigate through the site. Data collected may include IP address, timestamps, device information, and crash or error details.


General Feature Information: We collect general information about the page views, and other content to provide back to you as part of the analytics feature. Some of this information collected includes: the number of incoming viewers from different sources, outgoing links, and time spent viewing your flyer, number of likes, and locations when available.



Student Information

Students using the site should only sign-in to the student portal [https://www.smore.com/students]. They will be asked for the minimal amount of information required in order to create an account on the site. They will be asked for a unique group code [Provided by their teachers in order to access the correct classroom], their name [For their teacher to be able to identify the student], and a password [4 digit pin of their choosing to login]. The name input is free-form; meaning the students’ Parent and Teacher can decide and help the student to use a full name, initials, abbreviation, or alternative username. These accounts have limited sharing capabilities and added privacy measures. The school or teacher is responsible for obtaining necessary parental consent for the students use of the website. Content created by the student while using the site may contain pictures, videos, attachments, or writing (which may contain personal information) which is collected by the website. A parent has the right to review, change, and have deleted, any of their child’s information. All inquiries are asked to be directed through the child’s school and/or teacher who owns the account.


A school has control over PII (Personally Identifiable Information) and has the right to review, have deleted and/or refuse to permit further collection or use of the student’s information that may have been collected. This may in some cases limit the use of certain features and functions available on the website or prevent access altogether. Any information that may have been collected is kept for as long as the student account is active in order to retain access to the content created (Flyers/Newsletters/”Smore’s”). The School may decide the content (Portfolio of work) created by the student is no longer needed, and it may be edited or deleted at any time, by accessing your account through the service.


Questions, concerns, and Inquiries can be emailed to privacy@smore.com.

In addition, we work with iKeepSafe to improve our privacy measures and practices. The iKeep Safe Safe Harbor program is available as a resource to you for further information, questions, or to file complaints related to the privacy policy and practices. More information about this program is available here and they can be reached at COPPAPrivacy@ikeepsafe.org.

Am I required to provide information? Is it possible to “opt-out?”

You have the right to decline to share personally identifiable information with us and block cookies from being collected. Please keep in mind that this may limit your use of certain features and functions available on the website to you or prevent access altogether. You may edit information or delete your account at any time by accessing your account through the service.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:


; To personalize your experience

Your information helps us to better respond to your individual needs. (For example the Educator Hive is available to educators).


; To improve our website

We continually strive to improve our website offerings and features available based on de-identified information, general log data, and usage statistics. We also take into consideration all feedback we receive from you. (For example: The development of the Classroom feature to be used by Educator accounts created a more safe and private space for Student accounts!)


; To improve customer service

Your shared and automatic information helps us to more effectively respond to your customer service requests and support needs. (You will never be asked to provide any password information). For example: Finding a recently deleted flyer/newsletter that needs to be restored or seeing the browser you are using to help determine a solution for a possible bug in the system.


; To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


; To send periodic emails

The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.


We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, identification numbers, financials, etc.) will not be stored on our servers.


We regularly test our own security by checking how we collect, transmit, and store information. Security audits are completed on a quarterly basis by management together with the engineering team. In addition, if there is ever an attempt by an outside party to access, misuse, or breach any part of the website we have measures in place to protect personal information and to further strengthen the security practices.


We take security seriously and do the best to keep everything protected, however, we cannot guarantee 100% that there will never be a breach in our data. There can be unforeseen attacks, system failures, human mistakes, technological errors, outages, or other cases that expose the security of user information. If we become aware of a breach of data we will do our best to notify you given any applicable laws.

How do I delete my account?

We will be sorry to see you go and hope you decide to come back in the future, however, if you would like to delete your account we understand. Please follow the instructions in the FAQ here, or for free users you may simply discontinue using the Website and the services provided by Smore.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information


We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


The outside service providers we work with help to provide a full service to you. For example database operators, emailing vendors, payment processing, and help desk software are required to offer you a service, full features, and support. We do our best to ensure these outside providers have privacy standards that align with ours. Please see the list here of third party providers we work with in order to provide you with the complete service and features.


This Privacy Policy will continue to be in effect and apply in the event that: all or part of the website, or its assets are purchased, transferred, acquired, and/or merged with a third party, in which personal information collected from users is included. Any new or additional party or acquirer will continue to handle your personal information according to this policy (unless otherwise agreed to by you upon notice of any changes).


In the unlikely event that Smore goes out of business, or files for bankruptcy, we will protect your personal information, and will not sell it to any third party.

California Online Privacy Protection Act Compliance

We value your privacy and have taken necessary precautions with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.


As part of the California Online Privacy Protection Act, you may visit our site anonymously, however, to use the service will require signing-up. All users of our site may make any changes to their information at anytime by logging into their accounts and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance and Family Educational Rights and Privacy Act

We are in process of becoming fully certified in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act) and FERPA (Family Educational Rights and Privacy Act). For more information on these acts please click here. If you have any questions about privacy please email us your questions to privacy@smore.com


We work with iKeepSafe to improve our privacy measures and practices. The iKeep Safe Safe Harbor program is available as a resource to you for further information, questions, or to file complaints related to the privacy policy and practices. More information about this program is available here and they can be reached at COPPAPrivacy@ikeepsafe.org.

Your Consent

By using our site, you consent to our web site privacy policy (this page) as well as the sites Terms and Conditions found here.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Changes made to the data security processes that lessen protections will be notified (as required by applicable laws) to schools in advance of such changes.



This policy was last modified on July 25, 2017

Contacting Us

If there are any general questions regarding this privacy policy you may contact us using the information below or at privacy@smore.com


http://www.smore.com

41 Madison Avenue, 25th & 31st Floors

New York, NY, 10010

United States

Phone number: (718) 618-4915

hello@smore.com