Work Around for Auth Failed error
Defect FE-7198 work around from NCFAST
NCFAST has approved a work around for the authorization failed error when you are attempting to authorize an application.
You are to go into old cases and remove all of the application end dates. You will have to remove it for everyone listed on your current application. This may entail looking at several cases or removing end dates from several cases.
1. Locate Insurance Affordability case that has end dates in the application details evidence.
2. Open up the application details evidence and remove the end date and reason - then SAVE.
3. DO NOT APPLY CHANGES TO THE OLD CASE
4. Authorize your new application
5. If new application is successful - return to old case and attempt to discard the application detail evidence. This will put the end date back onto the evidence without having to apply changes.
You are to go into old cases and remove all of the application end dates. You will have to remove it for everyone listed on your current application. This may entail looking at several cases or removing end dates from several cases.
1. Locate Insurance Affordability case that has end dates in the application details evidence.
2. Open up the application details evidence and remove the end date and reason - then SAVE.
3. DO NOT APPLY CHANGES TO THE OLD CASE
4. Authorize your new application
5. If new application is successful - return to old case and attempt to discard the application detail evidence. This will put the end date back onto the evidence without having to apply changes.
Auth failed message
Application details
remove end date and reason from highlighted areas