What we've learned!
Chapter 9: Communication
The most important thing in communication is to hear what isn't being said.
-Three main types: Verbal, nonverbal, and written communication
-Being an effective commincator is necessary in the workplace!
-Communication process includes: a sender, receiver, noise, and feedback
-Take time with all written messages! SPELL CHECK!
-Must be professional and appropriate while communicating at work! No bad language!
Chapter 10: Accountabilitiy & Workplace Relationships
You cannot escape the responsibility of tomorrow by evading it today.
-Take responsibility for yourself!
-Try to refrain from dating at work
-Maintain positive relationships at work
-Handle negative relationships appropriatly and respectfully
-Make your boss look good!
Chapter 11: Teamwork, Motivation, and Leadership
The price of greatness is responsibility.
-Use teams to accomplish goals!
-Everyone can be a successful leader
-Communication is a must have for effective teamwork!
-Teams need to compromise
-Don't allow conflict to cripple your team!
-Make an effort to become a better leader
-Express your own opinion!
Chapter 12: Conflict and Negotiation
Make your attitude the difference.
-It's completely natural for conflict to occur
-Don't hold grudges! (It's immature)
-Find your method to deal with conflict and harassment!
-Solve conflict as soon as possible!