Tech Update
GAPS Technology | January 13, 2021
Zoom Updates
Unexpected Absence:
- Give your OM or designated person/s at your building scheduling access in your Zoom account. Click here for directions. It is recommended to complete this step as soon as possible.
- In the event of an unexpected absence, the designated scheduler will
- Schedule a new Zoom meeting for the absent employee.
- Designate an administrator AND substitute as “alternative host.”
- Ensure the new link is added to Seesaw or Canvas. In addition to school administrators, Seesaw Site Admin and Canvas Site Admin have the ability to post the new link on those platforms.
REMINDER: Tech Update Archive
All previous Tech Updates are archived on the district Technology page, and that link is available at the bottom of every Tech Update.
Canvas Support - Phone, Chat, Video
The Help button at the lower left of your Canvas screen connects you directly to Canvas support:
- Canvas Support Hotline - 877-376-0958
- Chat with Canvas Support - Live Chat with Canvas Support
- Training Services Portal - Access Canvas training videos and courses
Teacher Technology Information
Network and Service Status Links
Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.
Who to ask:
Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>
Canvas questions: building Canvas site admin / teacher leader
Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>
Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>
Savvas Realize / NGConnect: Brian Baker <brian.baker@albany.k12.or.us>
Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>
Tech Update Archive
Click on the "Staff Tech Updates" toggle box.