7 Steps of Empathy
Colton Clymer
Step 1
Listen attentively to what they are saying. Pay attention to what they say. Eliminate all distractions and focus on what they are saying and how they are expressing it.
Step 2
Let your body language show empathy. Be close proximity and maintain good posture while focusing 100% of attention on the person.
Step 3
Reflect what the other person just said. This shows the person that you are understanding what they are saying. Demonstrate your concern for the person.
Step 4
Validate the other's emotions; immediately agree with what the other person just said. This helps show acceptance and respect for how the other person feels.
Step 5
Offer personal support to the other person. Go beyond words to show support and that you want to help them in any way possible.
Step 6
Engage the other person in a partnership. This makes them feel like they can be part of the solution. And that you are there to help.
Step 7
Show respect when possible. Focus on positive aspects and coping skills.
Other TIps
Avoid questions- they can come off as accusatory. Don't tell the person what they should do or should have done- they already know. Showing empathy takes lots of practice you won't get it the first time. A comforting tone is important as well.