7 Steps of Empathy

Colton Clymer

Step 1

Listen attentively to what they are saying. Pay attention to what they say. Eliminate all distractions and focus on what they are saying and how they are expressing it.

Step 2

Let your body language show empathy. Be close proximity and maintain good posture while focusing 100% of attention on the person.

Step 3

Reflect what the other person just said. This shows the person that you are understanding what they are saying. Demonstrate your concern for the person.

Step 4

Validate the other's emotions; immediately agree with what the other person just said. This helps show acceptance and respect for how the other person feels.

Step 5

Offer personal support to the other person. Go beyond words to show support and that you want to help them in any way possible.

Step 6

Engage the other person in a partnership. This makes them feel like they can be part of the solution. And that you are there to help.

Step 7

Show respect when possible. Focus on positive aspects and coping skills.

Other TIps

Avoid questions- they can come off as accusatory. Don't tell the person what they should do or should have done- they already know. Showing empathy takes lots of practice you won't get it the first time. A comforting tone is important as well.
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