7 Steps of Empathy
Listen attentively to what they are saying. Pay attention to what they say. Eliminate all distractions and focus on what they are saying and how they are expressing it.
Let your body language show empathy. Be close proximity and maintain good posture while focusing 100% of attention on the person.
Reflect what the other person just said. This shows the person that you are understanding what they are saying. Demonstrate your concern for the person.
Validate the other's emotions; immediately agree with what the other person just said. This helps show acceptance and respect for how the other person feels.
Offer personal support to the other person. Go beyond words to show support and that you want to help them in any way possible.
Engage the other person in a partnership. This makes them feel like they can be part of the solution. And that you are there to help.
Show respect when possible. Focus on positive aspects and coping skills.
Avoid questions- they can come off as accusatory. Don't tell the person what they should do or should have done- they already know. Showing empathy takes lots of practice you won't get it the first time. A comforting tone is important as well.