Frequently Asked Questions
Question: I received a letter stating that I owe for damages for my device.
Answer: The letter is addressed “To the parents of…” Please allow your parent/guardian to review the information and if any questions arise, they can contact the front office to speak with your assigned assistant principal or Mr. Johnson.
Question: Has my Chromebook been repaired?
Answer: After an insurance claim has been approved, parts will be shipped for your device to be repaired. Mr. Johnson will then deliver the device to you after repairs are completed.
Question: My Chromebook charger has either been misplaced or stolen. May I have another one?
Answer: Yes. After $25 has been paid to the front office.
Question: I lost my Chromebook or believe someone stole it. What’s next?
Answer: “If the device is stolen and the student reports the theft (within 48 hours or the next school day) and a police report is filed, then the User Fee will provide coverage.” One Vision Student/Parent Handbook
Question: Mr. Johnson, a student that has damaged their device before me, has received theirs back. Where’s mine?
Answer: Chromebooks are not repaired in the order they were received. Once parts arrive on-site, I then check for claims that have been approved based on the supplies that come such as: LCD, Bezel (glass screen), Keyboard & DC Jack. Also, please check with me to verify if you owe for Chromebook damages.
Question: My device has a burnt smell, will not charge, turn on and/or remains at 1%. What do I need to do?
Answer: See Mr. Johnson. An Eduphoria ticket is not required by your teacher, but you will need an approval to see me. If I am not in my office, return to class. After troubleshooting your device, warranted part(s) will be ordered from Dell.
Question: My Chromebook is working fine, no damages, but I do not want it.
Answer: Your Chromebook is required for your academic classes. You must have parent and administrator approval prior to checking in your Chromebook early for reasons other than withdrawal or transfer.