Effective Communication

L33T Index; The Three Key Topics

General Communication:

Cultural Differences;

Within different cultures there are varied interpretations of different types of non-verbal communication. An example of this is maintaining eye-contact; in England and the USA maintaining eye-contact with a person you are talking to shows you are interested in what they are saying and not keeping eye-contact shows you could be disinterested and bored however in many Asian countries keeping eye contact can be a sign of disrespect and a challenge of authority.

Audience Type;

When talking to an audience it is common practice to change your tone, formality and language you come out with. If you were talking to a 10 year old you would alter the tone in your voice so they feel more relaxed talking to you. You would also change the type of language you came out with; you'd use less technical and complex words that you'd maybe use if you were talking to a co-worker. This is mainly because a younger child wouldn't understand an array of technical words.

Interpersonal Communication:

This is face-to-face communication, whether it be verbal or non-verbal.

Body Language;

Showing a good body language can often set the tone for a conversation, if you show a good body language such as a open posture then it immediately gives the impression that you're prepared to listen to the person talking and will pay them respect when they're talking. However if you're sat down, slouched and you keep looking at your watch and/or yawning then you give the impression you don't really care and are bored.


When talking to someone the type of language you use determines the direction a conversation will go in, whether it be a positive or negative conversation. If talking to say someone in a authoritative position at work and you're using profanities and informal language then the chances are you will be given a warning for inappropriate language. However if you're talking in a formal and respectable way then the way you're speaking will not be considered an issue.

Written Communication:

Correct written communication skills are imperative as they are the most common form of business communication.


When working in a business sending and receiving emails will quickly become the norm. Email etiquette is the main big thing to consider when composing an email. This is because if you do not add a 'Subject' then the email may not get read by the recipient, if you don't use the correct formal language and use 'text talk' then the recipient automatically doubts your professionalism. So being able to maintain etiquette throughout an email is of the utmost importance.

Note Taking;

When working within the IT Sector mastering note taking will quickly determine how effectively you do your job. This is because if your boss tells you a list of things you need to complete and you miss one of those out then it appears you're unreliable. Additionally, note taking will help if need to order some parts for a computer or IT equipment as you need to be able to have accurate number down otherwise people within the company may be going without equipment.