F&B Upselling
Coming to your property soon...
‘Upselling on the Rocks’ Recipe.
Ingredients:
The What: Upselling F&B Products
The Why: Enhance the guest experience and positively influence the bottom line .
The How: Know your Product, Spot the Opportunity, Upsell the Product
1. Take a shaker. Fill halfway F&B Product cubes.
2. Pour 50cl of mindset shift, 50cl of understanding your role in upselling, 25cl of building self-confidence.
3. Muddle Product Knowledge, Spotting the Opportunity and Upselling techniques until you get a uniform consistency. Add to the shaker.
4. Blend in a dash of activities. Shake well. Garnish with smile.
Enjoy your Upselling cocktail and sell it to others!
Agenda
2:00-2:30: F&B Product knowledge
2:30-3:00: Know your Customer
3:00-4:00- Put it into practice
Contact your property L&D Manager for registration