Customer Service Survey
Your Business, Your Sucess
Questionnarie
Please mark your responses with an 'x'
5. How would you rate the value for money of your service?
Excellent
Above average
Average
Below average
Poor
6. How responsive have you been to client's questions or concerns about your service?
Extremely responsive
Very responsive
Moderately responsive
Not so responsive
Not at all responsive
Not applicable
7. How eager to help clients are the customer service representatives at your hotel?
Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager
8. Would you say that your customer service representatives solve problems or answer clients's questions quickly, slowly, or neither?
Extremely quickly
Quite quickly
Somewhat quickly
Neither quickly nor slowly
Somewhat slowly
Quite slowly
Extremely slowly