Customer Service Survey

Your Business, Your Sucess

Questionnarie

Please mark your responses with an 'x'


5. How would you rate the value for money of your service?

Excellent

Above average

Average

Below average

Poor


6. How responsive have you been to client's questions or concerns about your service?

Extremely responsive

Very responsive

Moderately responsive

Not so responsive

Not at all responsive

Not applicable


7. How eager to help clients are the customer service representatives at your hotel?

Extremely eager

Very eager

Moderately eager

Slightly eager

Not at all eager


8. Would you say that your customer service representatives solve problems or answer clients's questions quickly, slowly, or neither?

Extremely quickly

Quite quickly

Somewhat quickly

Neither quickly nor slowly

Somewhat slowly

Quite slowly

Extremely slowly