Ashley Morris Hour 9
4 tips for better e-mail etiquette
- Be informal, not sloppy. Your colleagues may use commonly accepted abbreviations in e-mail, but when communicating with external customers, everyone should follow standard writing protocol. Your e-mail message reflects you and your company, so traditional spelling, grammar, and punctuation rules apply.
- Keep messages brief and to the point. When writing keep your message nice and short. Even with your proper grammar and spelling, and make sure you keep it about what you need.
- Use sentence case. USING ALL CAPITAL LETTERS LOOKS AS IF YOU'RE SHOUTING. Using all lowercase letters looks lazy.
- Don't use e-mail as an excuse to avoid personal contact.
Don't just use e-mail for everything. Remember to keep in contact with using voice to voice.