Tech Update

GAPS Technology | December 15, 2020

Zoom Client Update

An updated version of Zoom Client was released on December 7. If you need Zoom Client (the app) or are unsure how to check if you have the latest version please check out this short screencast. Zoom Client is not able to be downloaded onto a Chromebook.


With the new update, co-hosts will now have the same breakout room privileges as a host, meaning that a co-host can now launch breakout rooms and easily enter and leave a breakout room. For this feature to work, it is important that both the host and the co-host have the most recent update of Zoom (Version 5.4.6). Co-hosts on Chromebooks will likely not have these breakout room privileges available.


The Zoom Client update will now also allow hosts and co-hosts to move participants from a breakout room back to the main meeting room. This can be easily done from the breakout room list and clicking "Move to" next to the student that you would like to return to the main meeting room.

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Canvas Support - Phone, Chat, Video

The Help button at the lower left of your Canvas screen connects you directly to Canvas support:


Network and Service Status Links

Having problems connecting and not sure if it's you or the program (Zoom, Canvas, etc.)? Click here to see current network and program status. These will be updated as soon as an issue has been identified.

Who to ask:

Zoom questions: Cindy Drouhard <cindy.drouhard@albany.k12.or.us>

Canvas questions: building Canvas site admin / teacher leader

Pinnacle questions: Jon Dilbone <jon.dilbone@albany.k12.or.us>

Clever / Seesaw: Dan Rothwell <dan.rothwell@albany.k12.or.us>

Savvas Realize / NGConnect: Brian Baker <brian.baker@albany.k12.or.us>

Computer hardware / network issues: GAPS IT <GAPS.IT@albany.k12.or.us>

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