WISHING YOU ALL A MERRY CHRISTMAS TOO
WE ARE NOW ONE YEAR OLD!!
Anyone that did not get their gifts for helping may the day a success please let James know.
WELL DONE LAUREN FOR HAVING THE GUTS TO PERFORM
Congratulations to both Roz and Christina
As from Monday 14th December 2015, Christina will be our Events Coordinator. Christina has been here from the very start and its great to see her move into this role.
I am sure she will update you on what her role entails but for now, please ensure you direct anyone who has a booking enquiry to firstname.lastname@example.org
A reminder that there are processes in place for booking of events, but just in case you are not sure anyone asking for a general table booking in the café, please check that there are no bookings in the events diary first.
Has passed her level 3 Food and Hygiene certificate and has now been promoted to senior chef.
Roz will take on even more responsibilities as well as having the authority to pick everyone up on food related EHO issues etc. This also means Roz will now become part of the senior team.
Well done both of you!
We are always looking to see individuals excel and whilst people sometimes come and go, those that stick it out and voice their commitments in an appropriate way and work with us to find solutions to perceived problems, will be given the opportunity to move up within the business.
THANK YOU DAY OUT
Saturday, Jan. 9th 2016 at 9pm
Covent Garden, London, United Kingdom
Andrea - YES
Arthur - TBC
Christina - YES
Dan - TBC
David - Can't attend
Gemma - YES
Irene - YES
James - YES
Jane - YES
Jennie - YES
Olivia - YES
We will be going to a matinee performance and then for food straight after.
Train tickets will be paid from Tonbridge or Sevenoaks to Charing Cross for ease of travel.
Further details will follow from Andrea.
Thank you. Its been a journey for all of us but I appreciate your support.
FINANCE FROM JENNIE - DONT MESS!!!
Please note, just because a holiday is given in or ‘put somewhere’, does not mean that holiday form is authorised. A new wall planner will be in the staff room, please check it first. At the moment you must give 14 days notice of holiday, the forms must be given to James or Jennie directly and it must be signed off by Jennie or it is not authorized holiday.
Recently we have had to order lots of crockery/dishes/bowls. Some has been because we are busy, but an awful lot has been broken. I don’t want to accuse people of not caring, but this has cost hundreds of pounds since we started. From (date), anything broken must be logged and signed by the person who caused it to be broken. If too many breakages keep happening, we will have to implement a breakages policy to recoup the café’s money.
COMPLAINTS & REFUND POLICY
Going forward, we no longer automatically offer refunds when customers complain. We have to manage the complaints better, and not just accept it. We need to think that this is awful, not just for them but for us and we share their pain for feelings of disappointment because that is not who we are. We need to ensure we correct the experience the customer is having, either in that moment or with a promise of asking them back to show them what level of experience they can get here. This does not affect retail statutory rights.
NEW STAFF HANDBOOK AND POLICIES
By the end of January, we will be going through our new staff handbook and the revised policies.
CHRISTMAS OPENING TIMES
- Christmas Eve 10am - 3pm
- Christmas Day CLOSED
- Boxing Day CLOSED
- Sun 27th CLOSED
- Mon 28th 10am - 4pm
- Tues 29th 10am - 4pm
- Wed 30th 10am - 4pm
- New Years Eve 10am - 3pm
- New Years Day CLOSED
- Sat 2nd 10am - 4pm
- Sun 3rd 10am - 4pm
Kerrie who provides us with rocky road and cookies (and for interest only - my best friend) will be coming to the cafe on the Tue 15th, Fri 18th, Mon 21st, Thur 24th to ensure that everything in the gifts part of the retail area is top up and priced to push sales.
Ollie - I would be grateful if you can ensure all drinks including hot chocolate are stocked up and priced, Kerrie will do the rest.
Irene and Gemma - Please ensure crips and popcorn, sweets and jars on the shelves are priced topped up.
THINGS TO THINK ABOUT
Irene, Gemma - Please can you ensure that the cakes are completely topped up at all times
Ollie and Dan - We are doing a Mulled Wine and mince pie duo and the kiddies rookie road hot chocolate from Mon. Please can you ensure everything is in place for this.
Roz, Lauren you may need to make sure we have a good order in for the above and below
GENERAL INFO - WORKS AT THE CAFÉ
Mon 21st Security lock on the staff toilet,Fixing of fire extinguisher, prospects on the map wall (Arthur thanks for gluing the wallpaper) and handrail (please be careful and try not to pull on the the righthand rail as you go up the stairs as it has pressed into the wall.)
Tues 22nd Finishing off the shelving in the loft
Stuarts number is 07795677791 in case of any problems
NEW FOR 2016
LIVE SALAD BARS
Sunday, Jan. 10th 2016 at 9am-5pm
152-154 Tonbridge Road
10th and 24th January
I will be looking to put a couple of you out the front on the juice bar. anyone interested please let Christina know.