2.09 steps of the selling process

Cody Rose

Approach Customer

This is where you will talk to the prospective customer, and depending on how effective your approach is, the customer will either think of you as bothersome or valuable.

http://neo-captive-bpo-solution.com/wp-content/uploads/2013/09/customer-service-outsourcing2.jpg

Determine Needs

At this point, you must be able to identify what the prospect needs, and how your product can solve it. Also you need to ask the right questions that will allow you to meet your customers needs

http://www.driveyoursuccess.com/2012/07/when-should-you-start-a-strategic-business-unit-sbu.html

Present The Product

you should focus on what the benefits of the products are when presenting the product to the customer. Also explain the benefits as if you were a buyer yourself.

http://xn--12c7bif5ahdb4jm1oj5l.com/ipad-application-tsl/

Overcome Objections

To a salesperson an objection is a good thing. It tells the salespeople that a customer is interested. An example of an objection is a customer saying, “I really don’t like black.”

http://www.christopherharold.com/3-simple-steps-to-overcoming-objections/

Close The Sale

Once you've made your presentation and answered your prospect's questions and objections you should ask for the sale.

http://www.videouniversity.com/articles/closing-the-sale-for-a-video-production/

Suggestion Selling

A sales technique where the employee asks the customer if they would like to include an additional purchase or recommends a product which might suit the client.

http://trafficshowdown.com/dailynews/suggestive-selling-huge-prize-draw-and-free-website-traffic/

Build Relationships

The final step in the sales process is taking such good care of the customer that the customer buys from you again and again, and tells his or her friends.

http://m.c.lnkd.licdn.com/mpr/mpr/p/7/005/074/09c/175c336.jpg