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Keeping you inside the technology loop ~ July 2017
What's been going on?
New technology work order system
Happy summer Crosby ISD!! Technology Services has implemented a new work order system called HelpSpot. Users will now be able to respond to emails and the system will automatically update the work order for you. HelpSpot will increase our overall efficiency and help us better serve our users.
From now on, tickets will be opened using the portal below or the link on our district website.
Crosby ISD HelpSpot
From now on, tickets will be opened using the portal below or the link on our district website.
Crosby ISD HelpSpot
Password reset policy
In an effort to improve security, Technology Services will be implementing new password policies. CISD staff will be required to change their network passwords every 180 days.
The main reason for regular password changes is to limit an account's exposure to misuse. Every time you type in your password it is at risk of compromise - by someone looking over your shoulder, through interception as it travels across the network, and so on. The more it's used the more opportunities there are for it to be disclosed inadvertently. Also, there are certain types of 'brute force' attacks - trying out every possible combination of characters to work out your password by trial and error. Regularly resetting passwords may reduce the risk of this kind of attack, or at least make it less attractive, given that the process will need to be repeated time and again.
Look for more information to come on new password requirements.
The main reason for regular password changes is to limit an account's exposure to misuse. Every time you type in your password it is at risk of compromise - by someone looking over your shoulder, through interception as it travels across the network, and so on. The more it's used the more opportunities there are for it to be disclosed inadvertently. Also, there are certain types of 'brute force' attacks - trying out every possible combination of characters to work out your password by trial and error. Regularly resetting passwords may reduce the risk of this kind of attack, or at least make it less attractive, given that the process will need to be repeated time and again.
Look for more information to come on new password requirements.
Windows 10 for student desktops
We are in the process of upgrading student desktop computers to Windows 10. Look for more information to come.
New mobile device management system
We are in the middle of implementing a new mobile device management system to replace AirWatch. Jamf is a more comprehensive enterprise management software for the Apple platform. Some maintenance will need to be done on staff devices. Your campus technician will get with you upon your return.
Technology completed 5,506 work orders for the 2016-2017 school year.
The technology department is on a tight schedule to get things finished over the summer. We have over 4,000 student devices to prepare for the upcoming school year along with our normal summer maintenance. If you have a technology need please use the ticket
system so that everyone can see your need and we will get to it as quickly as possible.
Crosby ISD HelpSpot
system so that everyone can see your need and we will get to it as quickly as possible.
Crosby ISD HelpSpot
Apps...What is it and what does it do?
Clips
Skyward
Apple Clips
Clips is a new iOS app for making and sharing fun videos with text, effects, graphics, music and more. Getting started is simple. Just hold the red button to record video or grab a video clip or photo from anywhere in your library.
Skype for Bussiness Online
New this year for CISD faculty and staff is Skype for Business Online. We migrated our Lync services to Office 365's Skype for Business Online. This change allows our users to communicate with fellow CISD peers anywhere with an Internet connection. Click the link below to download the installation instructions.
Skype for Business Online
Skype for Business Online
Skyward Mobile App
Skyward Mobile provides intuitive access for students, parents, and school staff that currently use Skyward’s Family Access, Student Access, or Employee Access. Skyward Mobile Access will automatically locate your district and take you instantly to your vital information such as grades, attendance, discipline, payroll, time off, and more!
Crosby ISD Technology Services
Email: kkey@crosbyisd.org
Website: crosbyisd.org
Location: 333 Red Summit Drive, Crosby, TX, United States
Phone: 281.328.9200
Twitter: @TechSvcsCISD