Digital Teaching and Learning

September 9, 2020

Instructional Technology Office Hours

Office hours will be held this Tuesday through Friday from 2:30 to 8:00 p.m. for teacher technology support. Access the full schedule and Teams link on the Professional Development Calendar.

2020-2021 Instructional Technology Updates and FAQ

The Instructional Technology team continues to update this FAQ document to reflect answers to frequently asked questions regarding technology.

Family Technology Support

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Sharing Audio in Teams

When you share something from Teams that has audio you need students to hear (like a video), be sure to select include computer sound.
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Chat Function in Teams Not Visible For Some Students

The chat feature is a known problem with Microsoft. Many users are seeing the chat icon disappear and reappear. It seems to correct itself. A ticket has been submitted with Microsoft.

Breakout Rooms

Breakout Rooms in Teams is NOT an HCPS Digital Teaching and Learning essential skill for the start of the school year. Microsoft has provided a new experience option for teachers to practice in the beta version, which means it is an early release that has had many inconsistencies. Guidance for using Breakout Rooms in Teams will be provided in the coming weeks.


It is not recommended that students use iPhones, Android phones or tablets, or Kindles, due to the limitations of the Chrome browser from these devices. iPads should only be used when the iOS is at least 10.0 to access the Microsoft Teams app and when the Chrome browser is available to access itslearning. Some features may be limited on an iPad. If emojis need to be used in Teams, this must be installed on the device keyboard.

itslearning Assignment Prompting Students to Download

Teachers should create Assignment using the “digital passout” option. This will open the word document in a new tab and eliminate the need for students to save and upload a file. See the beginning of this support video for more details.


Any questions related to the information in this newsletter may be directed to