October Non-Apparel
boo
Tricks And Treats Below!
Quality Update
Jeffrey Campbell - Biafra
100% defect rate. All pairs have critical imperfections in design on studs - extremely sloppy paint – as well as excessive dirt and scuff marks throughout.
In Touch Footwear - Bobby-4
Both color-ways of Bobby-4 have a 100% defect for moldy cardboard inserts that have a strong mildew/dank odor. The shoes themselves also have a very offensive odor from the mold and mildew. For the black color-way (PID 82066), there is a 64% defect rate for white, fuzzy mold on the laces.
Jeffrey Campbell - 99Tie
100% defect rate
The print on the shoes is extremely sloppy, with stray ink and various print imperfections. It looks like the ink was not being aligned properly with the outline during the printing process. There is also severe discoloration from faded material and dirt (?) marks. Material is wearing away and shedding/peeling on half of the units. Not acceptable construction and condition for high price point.Foot Traffic USA LLC - 100b
71% defect rate for dye stains on inside of waistband. Stains are blue, green, orange, and brown – most look like dirt marks, not aesthetic or appropriate, especially for a seamless, non-returnable product. Units also have a 100% defect rate for dark lines down side of tight due to poor dye process – did not saturate properly. Again, not ideal or appealing.
Much Too Much - MTM13833
65% defect rate for crooked/off-center medallion. Print imperfections and scratches in plastic. Three samples damaged in transit – Two broken and one with a large chip out of the side. Overall, the plastic and metal components are low quality and flimsy.
DCI - 30260
77% defect rate for red joystick piece falling out of ear bud. The majority of ear buds had becomes damaged during transit, with the joystick off before the package was opened. The adhesive and materials used are too delicate, causing the pieces to fall off almost immediately after moving them around. The pieces will not hold up after wear.
Customer Feedback!
Some Customer Requests:
- One request that was brought to my attention was revolving around bra sizes we carry on the site. A ton of customers are looking more bras to be offered in a/b cups.
- We have also had a few customers contact us about receiving shoes that look to be already worn and repackaged. Not sure if customers are not understanding the idea of the "distressed" look or if we are just sending out worn shoes. (this may have nothing to do with you but just thought I would throw it out there)
- As for the bedding that was talked about last month, I have had a few customers interested in wanting to two pillow shams with the twin sets since now only one is provided. Not sure if extra shams could be sold separately if customers want to purchase multiple shams in addition.
Jewelry
We have also had some mixed reviews about jewelry recently:
One instance of this faulty jewelry was seen in ticket 632145 from our queue -
Kasey wrote:
I was very happy with all of the stuff I ordered especially since I was a bit iffy because this was my first time ordering from modcloth ... only thing that I didn't like was one of the necklaces ... the one with the box links, I didn't even get to wear it yet and the clasp had broke when I opened it.
Though the Mata Traders jewelry has been getting awesome reviews as the pieces are super unique and have a higher quality look to them.
Disc-y Business Necklace:
Margaret- Really beautiful necklace, I can see this becoming a wardrobe favorite.
Swinging By Necklace:
Rachel- So pretty! It's hard to go wrong with a necklace, but this one does everything right. I like the way it sits just below the collarbone. I find that to be the perfect length for a necklace like this because I can wear it with a printed tee without it obscuring the print, or I can wear it with a v-neck dress and it'll draw the eye up to my face. I'm going to have to buy everything Mata Traders makes!
I haven't received much feedback this month regarding apartment items so I will be sure to keep a closer eye on those items next month and let you know how our customers are feeling about those!
Vendor Problems
GUYS, WE HAVE REALLY BIG NEWS IN VP
I am therefore very happy and relieved to announce that we have decided to split the category between 2 vendor relations representatives. I will be responsible for shoes, intimates, and swim. I will still be completing all of the VP's I've taken on since Oracle as well.
Our newest member, Eric, will be taking on decor, books, and accessories. You should be seeing emails from him in the next few days, if you have not already. We're hoping to have him fully trained within the next couple of weeks. And on that note...
Meet Eric!
Molly
Jordyn
Forrest
aka San from Princess Mononoke