Customer Success Team Member

Part-time position in Tel Aviv

The Position has been filled!

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We're looking for a helpful, kind, savvy & passionate People Person

Our goal at Smore is to provide the highest level of customer service possible. For us, that means awesome five-star service with a smile :) We are growing faster than ever and are committed to taking care of each and every one of our users. We are looking for someone who will be dedicated to offering Smore users a positive and efficient customer service experience.


Requirements:

  • Experience in a customer-facing position
  • American or British English speak. Must be able to write in English at native level
  • Passionately committed to providing the highest level of customer service to users with kindness, grace, and a helpful positive attitude -- willingness to go above and beyond for people
  • Technical savvy with the ability to learn new backend and payment management systems quickly
  • Ability to understand, investigate, and articulate any potential bugs in the system or issues that users are having and solve them efficiently
  • High level of attention to detail to ensure that each customer's needs are met
  • Ability to work independently


Job Description:


You’ll be assisting our Customer Support & Community Happiness team and fielding email support tickets from users that come in on a daily basis. These tickets are typically related to technical and billing/account questions. As the eyes and ears of our users, you will be responsible for sharing any issues or bugs with the rest of the team so that they can be solved quickly.


The position is part-time with a potential to become full-time in the future.

Top 6 reasons to work at Smore:

About Smore

Smore is a platform for empowering small businesses and educators to start promoting themselves online. On Smore you can create and design online flyers and newsletters. Just like you would spread a flyer offline, you can use Smore to promote through your mailing list and on social networks.


Our goal is to make promoting anything online super easy and effective.


Smore now has over 2M users, 1.7M flyers, and around $120k/month in revenue.

To Apply

The position has been filled, sorry!

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