CBABU FIELD BULLETIN

Investments, Initiatives, and Achievements

CBABU provides this bulletin to inform and enable the field using quantitative data, and regular information on investments, initiatives,and successes related to the holistic quality of our Customer Collaboration Solutions. Click on the underlined titles to get more information.

Join the new Customer Collaboration Social Media Listening Room on Spark

To help you stay posted on what's top of mind in the contact center industry and customer experience experts, competitors, analysts, etc., please contact Bonnie Ho to join this new room. Participants in this room will also be notified when there is a new post to @CiscoCC on Twitter.

Cisco HCS for CC Avaya Competitive Displacement Offer

Receive additional discounts for migrating Avaya users to HCS for CC. This limited-time offer ends July 25, 2015, so be sure to take advantage of it before it ends. More details can be found on the HCS for CC private community. To access to the HCS for CC community, please send your request to ask-hcs-cc@cisco.com

New blog from Zack Taylor, "“Hold Me Closer, Tony Danza” Customer Experience and Cisco Context Service”

Read how context is an increasingly critical element in customer service, and how Cisco’s recently introduced Context Service help improve the customer experience and introduce context into the customer engagement strategy. Link to: http://blogs.cisco.com/collaboration/hold-me-closer-tony-danza-customer-experience-and-cisco-context-service

Cisco Live 2015 San Diego, Customer Collaboration sessions with over 1700 registered so far!

Cisco Customer Collaboration features more than 23 contact center related sessions this year at Cisco Live ranging from product updates, to planning and design sessions, to deployment best practices. The new recommended learning path, makes finding all the Contact Center related sessions easier. We have six new sessions, lots of new content and two Customer Success stories led by American Century Investments and Booking.com. A Customer Collaboration week-at-a-glance slide and the what’s new for Customer Collaboration slides are now available. Watch CiscoCC and Ciscolive on twitter and re-tweet our sessions.

Save the Date: 2015 Cisco Americas Customer Collaboration Sales Summit, September 23–24, 2015

For two days, September 23–24, more than 650 of our sales teams, customer care ecosystem, and contact center experts will come together at the Hyatt Regency New Orleans for one incredible event: the sixth annual Cisco Americas Customer Collaboration Sales Summit. This year’s summit promises to be the best one yet. Based on your feedback, we have enhanced the programs with even more value, information, and resources than previous years. Learn more.

Upcoming Partner Events

2015 Americas Customer Collaboration Technical Partner Summit: May 5 - 14 in Boxborough, MA.

2015 Americas Contact Center Enterprise Partner Uplift Event: July 13 - 17 in Boxborough, MA.

2015 UK&I Customer Collaboration Technical Partner Summit held February 9-13

The UK&I Technical Partner Summit was conducted on February 9-13 at London. This included 3 days of UCCE and 2 days of UCCX content for 60 attendees from 19 ATP and AUC partners. Received a rating of 4.68 and very positive feedback. "Cisco have been an excellent host during the three days keeping us engaged and intellectually stimulated. They have answered questions with confidence and have been very knowledgeable” “These lab sessions are really what makes these events so valuable"


2015 São Paulo UCCX Technical Partner Summit held February 13–15

The UCCX Contact Center Technical Partner Summit took place in Sao Paulo on February 13-15. We had 50 attendees from 19 AUC Partners attend this event focussed on CCX 10.x. The event was a great success with an average session rating of 4.58 and speaker rating of 4.64. CCX Design, CUIC and Finesse were some of the top rated sessions.


2015 EMEAR Customer Collaboration Technical Partner Summit held March 23-27

The EMEAR Technical Partner Summit was conducted on March 23-27 at Amsterdam. This included 3 days of UCCE and 2 days of UCCX content for 160 attendees from 78 ATP and AUC partners. The event was a grand success with overall rating of 4.64. In the words of our partners, “Very delightful and delivering tons of information” and “Extremely valuable information on troubleshooting”.