CBABU FIELD BULLETIN
Investments, Initiatives, and Achievements
Join the new Customer Collaboration Social Media Listening Room on Spark
Cisco HCS for CC Avaya Competitive Displacement Offer
New blog from Zack Taylor, "“Hold Me Closer, Tony Danza” Customer Experience and Cisco Context Service”
Read how context is an increasingly critical element in customer service, and how Cisco’s recently introduced Context Service help improve the customer experience and introduce context into the customer engagement strategy. Link to: http://blogs.cisco.com/collaboration/hold-me-closer-tony-danza-customer-experience-and-cisco-context-service
Cisco Live 2015 San Diego, Customer Collaboration sessions with over 1700 registered so far!
Save the Date: 2015 Cisco Americas Customer Collaboration Sales Summit, September 23–24, 2015
Upcoming Partner Events
2015 Americas Customer Collaboration Technical Partner Summit: May 5 - 14 in Boxborough, MA.
2015 Americas Contact Center Enterprise Partner Uplift Event: July 13 - 17 in Boxborough, MA.
2015 UK&I Customer Collaboration Technical Partner Summit held February 9-13
The UK&I Technical Partner Summit was conducted on February 9-13 at London. This included 3 days of UCCE and 2 days of UCCX content for 60 attendees from 19 ATP and AUC partners. Received a rating of 4.68 and very positive feedback. "Cisco have been an excellent host during the three days keeping us engaged and intellectually stimulated. They have answered questions with confidence and have been very knowledgeable” “These lab sessions are really what makes these events so valuable"
2015 São Paulo UCCX Technical Partner Summit held February 13–15
The UCCX Contact Center Technical Partner Summit took place in Sao Paulo on February 13-15. We had 50 attendees from 19 AUC Partners attend this event focussed on CCX 10.x. The event was a great success with an average session rating of 4.58 and speaker rating of 4.64. CCX Design, CUIC and Finesse were some of the top rated sessions.
2015 EMEAR Customer Collaboration Technical Partner Summit held March 23-27
The EMEAR Technical Partner Summit was conducted on March 23-27 at Amsterdam. This included 3 days of UCCE and 2 days of UCCX content for 160 attendees from 78 ATP and AUC partners. The event was a grand success with overall rating of 4.64. In the words of our partners, “Very delightful and delivering tons of information” and “Extremely valuable information on troubleshooting”.