Pegasus LeaseStar Update

April 2016

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EXCITING NEWS

Meet Indatus

Indatus provides a suite of cloud-based, smart answer automation and routing solutions that handle maintenance calls for over 11,000 apartment communities. The solutions enable property Owners and Managers to increase the efficiency and accountability of maintenance staff, in addition to ensuring maintenance and emergency calls are promptly resolved.



RealPage plans to combine the Indatus solution with its LevelOne live agent solutions. The combined offering is expected to enable unmatched lead and resident management capabilities targeted not only to the multifamily rental housing market but also to the single family and vacation rental markets.


For more information on this service, please contact Michelle Braa at Indatus. The number is 800-727-4246, ext: 107665. https://www.indatus.com/

IMPLEMENTATIONS

LeaseStar Syndication Roll Out

We successfully went live on 25 sites in April and are set to roll out 38 more sites in May! We appreciate your partnership during this roll out process and are excited for Pegasus to begin enjoying the many benefits of LeaseStar Syndication!

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MARCH SUPPORT OVERVIEW

Support Product

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A Total of 14 LeaseStar Support Cases Submitted for March:

  • User Credentials- 12
  • Quotes and Availability- 1
  • How To- 1

Case Priority Levels

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March cases submitted had an average resolution time of 4 hours, falling within our Service Level Standards.

Case Orgin

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  • The majority of you support cases were submitted via Direct Call and Email submission.
  • The client portal is a great tool to utilize for many things including submitting your support requests.
  • By submitting your request via client portal you will instantly receive a case number.

USEFUL LINKS

SIGN UP FOR ONE OF OUR FREE WEBINARS BELOW OR VISIT THIS LINK FOR MORE EXCITING WEBINARS.

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