Supportive Communication
The eight attributes of Supportive Communication
Supportive Communication enhances work enviroment
Supportive communication can help the work environment be productive, problem-solve quickly, and creates harmony during tough times. It seeks to preserve or enhance a positive relationship between you and another person while still addressing a problem, giving negative feedback, or tackling a difficult issue
8 Attributes of Supportive Listening
1. Congruency
Focus on honest messages. Emotions should match thoughts and verbal statements
2. Descriptive
Focus on describing the issue at hand, do not evaluate
4. Validating
Focus on statements that communicate respect and acknowledgement
6. Conjuctive
Focus on statements that flow with the conversation. Elaborate on previous statements
7. Owned
Own up to statements. Do not use "They said" or "We think" instead say "I" or "Me"
8. Supportive Listening
It is important to be a supportive listener and respond with meaningful statements. Supportive communication involves listening