Supportive Communication

The eight attributes of Supportive Communication

Supportive Communication enhances work enviroment

Supportive communication can help the work environment be productive, problem-solve quickly, and creates harmony during tough times. It seeks to preserve or enhance a positive relationship between you and another person while still addressing a problem, giving negative feedback, or tackling a difficult issue

8 Attributes of Supportive Listening

1. Congruency

Focus on honest messages. Emotions should match thoughts and verbal statements

2. Descriptive

Focus on describing the issue at hand, do not evaluate

3. Problem Oriented

Focus on problems, not people.

4. Validating

Focus on statements that communicate respect and acknowledgement

6. Conjuctive

Focus on statements that flow with the conversation. Elaborate on previous statements

7. Owned

Own up to statements. Do not use "They said" or "We think" instead say "I" or "Me"

8. Supportive Listening

It is important to be a supportive listener and respond with meaningful statements. Supportive communication involves listening

5. Specific

Speak on specific events, do not use over generalized statements

Sapphire Robinson

Current student at Lewis University

Supervisory Management