Promethean Light Bulbs
How to access the warrany website for Replacements
Procedure for Bulb Replacements
It is the CTS' responsibility to report the problem of a bulb replacement. This flyer will go over the following:
- Troubleshooting
- How to login to warranty site
- Tips for filling out form
- How to handle the return of old bulb
Troubleshooting: What do I do if a bulb needs replacement?
- Make sure all cords are connected securely
- Try a different video cable from the laptop
- Unplug board from wall for 10 minutes for a hard reset
- Try taking out bulb and replacing it with a spare from across the hall
- If projector works with another bulb, then continue with warranty repair
- Please make sure a TMS workorder is created for warranty bulb replacment. Include the Serial number and the Case # assigned in the workorder.
How to Login to warranty site
Save/Bookmark this site to your desktop.
Warranty Replacement Site
CLICK BUTTON FOR WEBSITE
Be specific while filling in warranty
Key Tips when filling out warranty information:
- Add Extension in phone field so the tech can reach you
- You must add the Serial Number found on the projector
- Add some troubleshooting tips in the description
Handling Warranty Returns
After the new bulb comes in please follow these steps:
- Replace old bulb with new warranty bulb
- Place old bulb into the packaging of the new bulb you just replaced
- Apply the UPS label that came with the new bulb
- Call UPS, or give to your secretary and ask her to put with their UPS shipment
If Old Bulb is not returned within 30 days, Promethean will charge campus with the price of a new bulb.
Contact your Campus TECH with questions
Website: www.gccisd.net