By Saxon Lewis


Communication is the process of converting information in a way so a message is received and understood. Example: you tell your friend to turn of the water because the bucket you are filling up is full, then he turns off the water. This is communication.

There are two different types of communication too.

1. Verbal communication- the use of words or sounds to communicate

Ex: saying no if you don't want something like a flip phone, you want more food so you say "can I have more food", & if you you want to ask someone something like "what's your favorite color" and they'll respond with their favorite color

2. Nonverbal communication- communication without using words or sounds like facial expressions, touch & posture

Ex: frowning if someone makes you unhappy means you are sad or not pleased. Raising your eyebrows when someone surprises you shows you're surprised. Someone says something rude to you so you squint your eyes & glare at them showing you're angry at them.

Hartzell, Sheri. "Communication Types." N.p., n.d. Web. 10 Oct. 2015.

Principles of Human Services Textbook

In both types of communication there are phrases & words called slang

Slang- a type of language that has phrases & words that are regarded as very informal & are usually restricted to a particular context or group of people. Sick means cool. Phat is also cool. Spitting fire means you sing or rap well.

When is slang appropriate for use?

Slang is appropriate in certain situations and depends totally on who you are with. For example, computer slang is fine with fellow computer people, but is not okay with non techies. Slang when talking to friends is okay, but not when talking to your mom.

Types of Statements

  • I Statement is a statement about the feelings, beliefs, values of a speaker. It begins with the word "I" and takes ownership of ones feelings rather than blaming them on someone else. "I feel like you don't have time for me" is an I statement.
  • You Statement is a statement begins with the word you and focuses on the person spoken to. "You don't have time for me" is a you statement.

Which type of message is best? Why?

An I statement is the best choice as it shows ownership for your own feelings rather than blaming or accusing another person. It also allows your message to be heard better since the listener will not hear blame first.

"Are 'I' Statements Better than 'You' Statements?" Psychology Today. N.p., n.d. Web. 10 Oct. 2015

Tips for Better Communication

  • Look people in the eye.
  • Listen more, talk less.
  • Ask questions.
  • Respond instead of reacting.
  • Respect others.
  • Let others have an opinion.
  • Keep issues in perspective.
  • Be honest with yourself about your styles of communication. Ask for feedback.

Forbes. Forbes Magazine, n.d. Web. 10 Oct. 2015.

Tips to Manage Conflict

  • Appreciation for other's point of view.
  • Affiliation by treating others like they matter.
  • Aware of your role by knowing if you light the fire or help put it out.
  • Help others see logic in your point.
  • Apologize when necessary.
  • Let go of the need to be right.
  • Keep the purpose in mind.
  • Don't lecture.
  • Leave some things unsaid.
  • Wait time. Reflecting before reacting is helpful.
  • Recognize different perspectives.
  • Watch for emotional triggers.

"7 Tips for Resolving Conflicts Quickly and Peacefully | PickTheBrain | Motivation and Self Improvement." Pick the Brain Motivation and Self Improvement. N.p., 24 Sept. 2007. Web. 10 Oct. 2015

"8 Tips for Handling Workplace Conflict." The New York Times, n.d. Web. 10 Oct. 2015.


Netiquette is network etiquette and includes the dos and don't of online communication.

Tips for Good Netiquette

  • Do not use all caps. It is shouting.
  • Posted comments are public and can be permanent.
  • Do not give out personal information.
  • Use strong passwords that contain nonwords, a number, a capital letter, and symbol.
  • Double check before you send- if you are mad, wait.
  • Don't send private photos to anyone.
  • Sexting is a misdemeanor charge.
  • Tone of voice is hard to get from an email. Emoticons can help tell the message.
  • Obey copyright laws.
  • Do not forward lots of emails to others.
  • Don't forward chain letters.
  • Do not respond to personal attacks or roasts.

"Social Netiquette." Civica Learning Blog. N.p., 04 Sept. 2013. Web. 10 Oct. 2015