The technical challenges with our systems have been resolved. In order to provide the best service to our Members after yesterday's extended downtime, please utilize the following reactive techniques:

  • Apologize to the Member for the inconvenience.
  • Empathize with the Member.
  • Ensure the Member we're open today and can assist with their needs.
  • Thank the Member for being patient as we worked through our system challenges.

Please contact Team Line if you experience any further challenges.

Thank you for your patience!