RESOLVED: ALL SYSTEMS
The technical challenges with our systems have been resolved. In order to provide the best service to our Members after yesterday's extended downtime, please utilize the following reactive techniques:
- Apologize to the Member for the inconvenience.
- Empathize with the Member.
- Ensure the Member we're open today and can assist with their needs.
- Thank the Member for being patient as we worked through our system challenges.
Please contact Team Line if you experience any further challenges.