IMPORTANT HANDBAG UPDATE!
News you NEED to know!
It's official! The bags are a hit!
And, as you would expect when you introduce a whole new product category, there are a few things you can't plan - specifically which styles and / or colours will be the biggest sellers.
So, please watch Jessica and Anita's video in the Lounge as well as read the news posting. But, I just wanted to share some important clarifications that Anita shared on Facebook that will likely answer many of your questions:
#1 - No Backorders or Future Ship on bags or companions pieces.
Our message is to convey that a) we will not do back orders, so be sure to check the PA on the day of your trunk show. b) a few items will come back in stock over the next few weeks but in limited quantities ( about 1-2 weeks worth).
Our best advice is to check the PA prior to your trunk show and only offer what's currently available.
#2 - Orders placed before the items were sold out will be fulfilled with the date provided in the PA.
The Classic and the Chelsea Tech Wallet in Navy Stripe WILL come back in stock in a few weeks (in limited quantity). All of these items will also come back in stock in July and won't be discontinued.
The following items will come back in stock at some point prior to fall launch:
- The Classic
- Chelsea Tech Wallet in navy stripe
- Pouf in elephant and zebra
- Hang On in navy ikat.
The HDSDI in Navy Stripe as well as any other item that goes out of stock that are not listed above WILL NOT come back until the fall launch in July.
#3 - Words to say for your customers and hostesses
If you are talking to a hostess or a customer out advice is to:
a) offer her a product available today! We have a ton of cute items that are similar to the items they are asking for
b) let her know that these are runaway hits and she has great taste! These will come back in July and a few will be in stock in May but for a short time*
C) sell her your sample!
*if her heart is set on a piece that will come back in May then you can start a wish list and check the PA and lounge news as we will let you know and you can place the order then (but, personally, I would not even bring them up based on this crazy sell-through).
#4 - Ensure your customer still gets the Delight Guarantee when you sell your sample.
When you sell your sample, our advice is that you are placing an order for a full price replacement using her credit card and having the ship address be yours (thereby charging her card for the full price and getting your replacement). So you will have this documented proof if you do need to return/exchange.
If you have any more questions please DO NOT CALL CUSTOMER CARE. They do not have the up-to-the-minute stock information to answer your questions.
Please feel free to send my an email at firstname.lastname@example.org or post in our FB group and I will do my best over the weekend to update you and answer your questions.
Cheers and Good Selling!