Weekly Inside Story
February 22-26, 2016
Greeters for the week
If you can't make your greeter duties, it is your responsibility to find a replacement.
Region 7 ESC
DMAC Design & Delivery Coordinator
Special Ed Specialist (3)
High School Science Specialist
ELA Specialist, Middle School
.NET Application Developer/Programmer
Bilingual Family Service Worker - Longview
Desktop Support Technician
Head Start Mental Health Specialist
Federal Programs Specialist
Head Start Education Specialist
Assistant Director of Finance (Internal Only)
Network Maintenance Windows
In order to perform maintenance on network infrastructure and services with minimal impact on staff and customers, the maintenance windows have been implemented below:
Thursday evenings from 7pm to 11pm
Third Saturday of each month 8am – 10pm
These maintenance windows will be used for “non-emergency” events that may affect your access to network services. We will provide in advance a notice of maintenance to be performed, the reason for the maintenance as well as the services affected.
Although these windows are established, all windows may not be used and may not be the durations listed above.
Guests in the Building
Several of us are running, walking, walk-running in the Fresh 5K in Tyler, March 5, 2016! We would love to have as many as we can show up from Region 7! Click on the bar above for information and registration. Hope to see you there!
For more information on this run, please click box above. If you are interested in being on the Region 7 team, contact Sonya Burnett at firstname.lastname@example.org or X6894.
To: Sherri Wright <SWright@esc7.net>
Subject: Training ideas
I want you to know that we really appreciate all that you do for us. Some of your counselor friends were recently at a workshop together and we discussed some training that would be helpful this summer if possible. We need to know more about the laws pertaining to sexual abuse of children, types of social medias that students are using and the dangers of them, and TEA high school credits and some of the rules that apply to the different studies (Ex. math models must be taken before Alg. II). Some of us started counseling and have had to learn by trial and error.Scheduling is very nerve racking so it would be helpful to have others to bounce ideas off. I decided to email this to you before I got busy tomorrow and forgot. Can't wait to see everyone next Wednesday. I never come by to my school without something helpful and new. Again, thanks for all you do.
To: Morton, Sherry <SMorton@esc7.net>
Subject: Unpacking the TEKS Presentation
Good afternoon. I thoroughly enjoyed your presentation at the Inclusion Works! Conference last week. As a former Life Skills teacher now working in Inclusion, it was helpful for me to see how to better understand the state standards. I was talking with my director about what I learned, and she has asked me to put together a presentation for our summer staff development. I downloaded your presentation as a guide for creating my own, but I was wondering if you have any additional resources you could share so that I can bring this awesome strategy to my district. Thanks you for any help you can provide.
To: Luff, Anita; Baughman, Beverly; Martin, Beverly; Barton, Carly; Fontaine, Cathy; Snook, Gary; Ashley, Lanetta; Boling, Lori; Johnson, Linda; Jordan, Paula; Baron, Tonja
I hope I've included the whole DMAC team in this email. Thank you for all you've done to make DMAC such a good product. Today one of my campuses needed STAAR score information to help identify students for President's Award for Educational Excellence and DMAC provided exactly what she needed.
My experience has been that if I have a problem with a report, it a learning curve on my part. The help documents solve that problem.
The campuses are grateful for my help, but helping them would be much more difficult without DMAC. So I'm just passing on the gratitude. Nancy
Teach the principles of great service
Excerpted from Creating Magic 10 Common Sense Leadership Strategies From A Life At Disney by Lee Cockerell
No matter what kind of business or industry you're in, great service is critical to your company's success. At Walt Disney World, frontline Cast Members are taught the "7 Guest Service Guidelines," which establish a standard of friendly, courteous, considerate treatment for all Guests.
Like the company's statement of purpose, these service guidelines aren't just tacked up on a wall someplace; they are an integral part of the training that every Cast Member receives. Here's how.
- Make eye contact and smile. Cast Members are taught to begin and end every interaction with a Guest with direct eye contact and a sincere smile.
- Greet and welcome each and every Guest. Cast Members are trained to extend an appropriate greeting to every Guest they come into contact with, and specially themed greetings are even offered in different areas.
- Seek out Guest contact. Cast members are expected to reach out to Guests who need assistance and to know all the necessary information, from first aid and safety procedures to the location of shops and restrooms.
- Provide immediate service recovery. Cast Members are trained in how best to resolve service problems, from poorly prepared food to rooms that were not cleaned properly before check-in, and are taught how to rapidly find the appropriate information or person when they don't have the solution.
- Display appropriate body language at all times. Cast Members are coached in posture, facial expression, and other aspects of professional appearance to create the best impression on Guests.
- Preserve the "magical" Guest experience. All the training and development is geared toward teaching the Cast how to make Disney magic. Preserving that feeling of enchantment for the Guests has been a core value ever since the parks were first imagined by Walt Disney.
- Thank each and every Guest. Cast Members are taught to show appreciation to each and every Guest and to complete each and every interaction with a thank-you and a smile.
Naturally, you don't have to use the same seven guidelines; create a set of standards that suits your circumstances by asking yourself what behaviors would make your customers go away happy.