Call Center Customer Service Rep
San Diego, CA
Job description
Energize your career with one of Healthcare’s fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true.
Due to an expansion of our business into multiple states, we are looking for energetic, customer focused and compassionate Call Center Customer Service Representatives.
As one of our newest Call Center Customer Service Representatives you will be performing appointment scheduling within our Team Care department. Your main focus in this position will be to schedule appointments for our valued members who are currently enrolled in one of our health plans. You will be assisting our valued members to connect with Physicians and Nurse Practitioners, by scheduling in home visits, helping people live healthier lives.
Primary Responsibilities
- Placing a high-volume of outbound calls to our valued members to schedule them for their in-home visits with a Physician or a Nurse Practitioner via an auto dialer system.
- Answering inbound calls from our valued members and assisting them with their inquiries.
- Enhancing our valued members experience within our business.
- Validating member demographic information and obtaining additional member data via specific plan scripting.
- Data entry of the members record with accurate information obtained on the call.
- Ensuring that the appointments are scheduled accurately following department policies and procedures.
- Resolving any scheduling issues or concerns.
- Routing calls to the appropriate department as needed.
- Ability to collaborate within a team environment.
- Support any call queues as business needs arise.
Required Qualifications:
- High School Diploma / GED
- Comfortable working Monday-Friday from 10:30am-7:00pm.
- 1+ years of call center and / or sales experience OR 1+ years of experience working in a high-volume call center environment.
- Must be able to create, copy, edit, send and save using Microsoft Word, Microsoft Excel and Microsoft Outlook.
- Ability to maintain confidentiality and adhere to HIPAA requirements.
Preferred Qualifications:
- Bilingual skills in Spanish or Asia Pacific languages such as Korean, Mandarin / Cantonese, Vietnamese.
- Experience working in the Healthcare Industry
- Experience working with Medicaid or MedicareCall center sales experience.
- Sales experience with senior population.
Soft Skills:
- Must be able to type and talk at the same time and navigate through multiple screens.
- Experience working in a metric driven work environment.
- Experience working in a customer retention focused role.
- Experience using an auto dialer system.
To Apply
Please apply through your school's Symplicity CSM system job board , Job ID#97
If you have not yet registered on CSM please contact your Career Education Advisor for details on how to register and apply!