Email Etiquette

The do's and don'ts of emails

The Basics

  • You must include a subject to all of your emails, so that the receiver knows what the email is about
  • If you are sending something private or important include that into the email, so that the receiver knows whether it needs to be opened immediately.
  • Don't send anything that may be inappropriate or that may cause offence to someone.
  • You should always try to answer an email as quick as possible so it doesn't;t seem like you are ignoring them.

Sending Emails

  • End emails with something like "Thank you," "Sincerely," "Take it easy," "Best regards", depending on the contents of the email.
  • Write you email using the appropriate level of formality
  • Write your email in full sentences, don't use any abbreviations

Attachments in your emails

  • Don't open an attachment from someone you don't know. It may be a virus
  • Don't send large attachments without asking the receiver for permission first.
  • Don't send attachments to someone who doesn't have the same software as you, as they may not retrieve the attachments.

Business Email

  • To make your email look more professional, add a signature at the end of all of your emails, stating who you are and what your role is
  • Make all of your email formal, using full sentences and words. Try not to include unnecessary information
  • If you know you won't be able to answer emails for a while, set an automatic reply, saying that you have received the email and will answer as soon as possible. This stops people from thinking you are ignoring them.