Woodmont LeaseStar Update

October 2015

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A Partnership in Review

As our partnership continues to grow, we at RealPage want to ensure your account is maintaining the highest level of service and attention. With that being said, we would like to introduce you to Aaron Villarreal, as your dedicated LeaseStar Account Manager. Over the past month, Nicole has been on-boarding Aaron to your account. We fully trust that Aaron will add incredible value to you and your organization, as he does to ours!

Aaron will be your internal advocate overseeing your Leasing and Marketing operations and ensuring your expectations are being met. As well, he will review your account needs daily, and compile a monthly report for your review with trended analysis that shows you how we are performing so that we can be held accountable.

Account Manager Introduction

  • Aaron brings a depth of experience to your account, having worked over 10 years in the hospitality industry in varied roles and spending the last two years within the RealPage family.
  • We believe his commitment to service and vast knowledge of revenue management and the multi-family industry, along with his prior experience working with YieldStar, make him a perfect partner for the Woodmont team.
  • LinkedIn Profile

Year-to-Date Support Overview

Year-to-date, a total of 73 LeaseStar cases have been submitted with an average resolution time of 36 hours.

It is our goal and commitment to keep the resolution time to a minimum and over the last 3 quarters we have successfully reduced our turn around time on all support requests as indicated in the below graph.

Summary of Cases

  • Post Implementation Changes - 49
  • User Management - 18
  • How To - 6

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Introducing LeaseStar's Online Training Portal