Cross Training!

Service Team Cross Training Extravaganza!

Cross Training Survey!

Just a reminder! Please make sure that you fill out the Service Team Cross Training Form sent to you on Tuesday of this week. They are due no later than Friday at 4PM. If you do not fill out this form, you may not be able to participate in cross training.

Once the trainers have your response, they will coordinate a time for you to test out of an FC level, or to take the full day Level 1 training. It is our goal to get everyone through level 1 of FC Cross Training by the end of the summer! So this is the first step to reaching our goal.

May 6th-10th: Cross Training Test Out Week!

Next week will be the "Test Out" week for Intake, Returns and Shipping.

Please keep in mind that if you have not physically worked in the department you are claiming you can test out of, you will not be eligible to test out of that level/department.
  • For example, it's not an "I think I can test out of Returns" opportunity, it's an "I've physically worked down in Returns helping them" situation when it comes to testing-out.

Based on your answers from the Customer Care Cross Training Form, we will work with the FC Trainers to schedule your test out time and/or your level 1 training.

If you have any questions about "Testing Out" please feel free to reach out to myself or Stephanie!

Just the Facts....

  • In order to test out, you must have previous experience in that department.
  • The FC trainers will work with you to schedule your test out date, if applicable.
  • You will be certified in Level 1 of Intake, Returns and Shipping in the same day!
  • The training will be held from 8AM-4:30PM, M-F. So, there is plenty of opportunity!
  • Level 1 will be offered again the first week of June and July.
  • There will be make up classes offered in August.
  • If you would like to become certified in all three levels of a particular department, let us know. We will do our best to help make that happen.
  • Training held outside of your regular shift? Don't worry there may be overtime available if you want to participate.
More questions? Take a look at this FAQ: Customer Care FAQ and visit this presentation: Cross Training Prezi

For any questions not answered here, please feel free to contact Myra or Stephanie!

Fulfillment Center Cross Training Jedi

Level One Training! Schedule, Hours, and all types of AWESOME!


Level 1 training will be offered in May, June and July this summer. We will do our best to make sure that everyone gets a chance to cross train through Level 1. There is a 1 day time commitment to complete Level 1 in Returns, Intake and Shipping. Here is the tentative schedule:

Customer Care Communications and Training Team!