November 14th, 2014 Newsletter

Intec Communications, LLC

Chris's Corner

Well, they’re here…the Holiday’s. I love this time of year, even with the challenges that come with it. When we go outside, and you can see the air we breathe, we know it’s here. When you walk into Wal-Mart, Christmas songs are playing and decorations are up, and already on sale. When you wake up November 27th and watch my (currently 7-2) Detroit Lions win another Thanksgiving Day game as usual (humor is needed, right?), you can feel the Holiday season is in full swing. When the kids put their wish list under the magnet on the Fridge, that’s when it really hits home.


A holiday note to all of the techs: All of us in the Southlake office want all of you to know how much we appreciate your hard work. What you are doing is making us the best fulfillment contractor in the country. Many of our communications are with management. This is to you.


When the roads are slick and the air is cold, protect yourself. Your families rely on you, even more at this time of year. We rely on you. Each of the Owners, Corporate staff, Directors, Managers, Supervisors, and Administrative staff all relies on, respects, and supports you. It’s a large responsibility each of you carries. When you work, use your protective gear; make it home each day after working hard, and smart. We know all of our technicians need to be IT professionals, Customer Care experts, Electricians, and Security/HVAC experts, in addition to being the best Cable TV Installers in the business! Thank you.


All technicians, please read the cable math problem below, follow the link and answer it. Just for attempting you will be entered to win $100 gift card that will come with payroll 11/29. Deadline to enter is Thursday 11/20, I will have a drawing Friday 11/21 a minimum of 1 technician will win. The winner(s) will have special recognition in next month’s newsletter.


Extra Credit ($), and very special recognition. We as individuals and a company are judged on every single job with the following KPI metrics: SOI, MTF, HIC, FTSRT, VOC, ETA, 48 HR Call Back. Please answer what each means, what the responsibility of the tech is for each, and what level of compliance is required.


Thanksgiving chuckle:

Thank you…stuffing, for always being delicious, even though you’re cooked inside a turkeys butt! -“Thank you Notes” by Jimmy Fallon.


Chris Matatall

Chief Operations Officer

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Delonte Whittaker November 2014 Employee of the Month!

Intec Communications, LLC is proud to announce Delonte Whittaker Tech Number 9728 in the Houston Security Department as November 2014 Employee of the month.

Delonte has received several employee of the month nominations and for good reason.


Project Manager Michael Bynum writes:
Delonte Whittaker tech 9678 is an XH tech who has been with Intec 6 months. In October Delonte completed 37 jobs for the most in the department and he did it with 0% SCOI, 100% VOC and 100% pass IVS and 0% failed QCs. He was clearly tech of the month in October and one to lean on when we have that customer requiring “white glove treatment.”


Delonte, on behalf of the entire Intec family we would like to thank you and congratulate you on receiving this award. Your proven hard work and dedication to Intec is invaluable, and you truly embody the characteristics of Intec Employee of the Month.

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Employee of the Month

The purpose of Intec’s Employee of the Month program is to honor outstanding Intec employees who embody Intec’s standards for excellence and go above and beyond their job description.


We do not want our employee of the month program to become a joke, a popularity or take-turns contest.


For these reasons the nomination of Employee of the month is given to all of our employees, not just management. Employee of the month will only be selected from the nominations submitted.


Please take 2 minutes and nominate the employee you think meets the criteria below. If we all nominate, the true employee of the month will be recognized.


What employee of the month looks like:

  • This individual’s efforts have inspired and supported the performance and achievements of others.
  • This employee is punctual and dependable.
  • Demonstrates a positive attitude toward work responsibilities, co-workers, and customers, and services as a role model for others.
  • Commitment to quality in carrying out job responsibilities, and is an asset to Intec Communications.
  • A willingness to exercise leadership, take initiative, and accept and carry out additional responsibilities beyond the regular job assignments for the good of the company as a whole.


Please submit your nominations for Employee of the Month by completing the form below. The winner will be included in the next newsletter.

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Meet the Corporate Office Staff!

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Back row from the left to right:

Rudy Oliveira, Nina Zachary, Chris Matatall, Juli Bancroft, Monica Williams, Marcus Hatcher


Front row from the left to right:

Deborah Berthiaume, Abbie McPherson, Alice Kiang, Theresa Cook, DeAnna Matatall

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November Safety Article: What to do in a Fire Emergency

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Photo above: Ed Ross displaying improper use of Fire Extinguisher (Ed was not injured in the taking of this photo)

What to do in a Fire Emergency

Winter is here and it is time to light up the fire places and make some hot cocoa. We all know from experience that fire is dangerous and we need to be careful when dealing with it.


At Intec we want all of our employees to be prepared for a fire emergency whether in your home, at the office, or on the job.


Hopefully the tools provided below will equip you with the know how to react if a fire emergency situation arises.


If the Fire Alarms or Smoke Detectors go off - R.A.C.E

R: Remove anyone from immediate danger

A: Activate the building fire alarm system and call 911

C: Confine the fire by closing all windows and doors

E: Evacuate, leave the building


Only Extinguish the fire, if it can be done safely!


How to Survive a Building Fire

Crawl If There's Smoke

Feel Doors Before Opening

Go To The Nearest Exit

Always Use An Exit Stair, Not An Elevator

Close Doors

Use a fire extinguisher if the fire is very small or to clear a path to escape

If you are on fire - Stop, Drop and Roll

If You Get Trapped

  • Close the door
  • Seal cracks
  • Open the windows if safe
  • Signal for help and phone 911
  • Don't jump; the fire department will reach you


Fire Extinguishers Safety:

According to OSHA, the most common emergency small businesses must plan for is a fire. Fire extinguishers can be invaluable tools to help fight smaller fires in the workplace or to protect evacuation routes in the event of a larger one.


Make sure you educate yourself on where the fire extinguisher is in your home, office or vehicle.


A simple fire extinguisher training technique to use with employees is the PASS method:

  • Pull the pin on the extinguisher.
  • Aim the hose nozzle low toward the base of the fire.
  • Squeeze the handle to release the extinguishing agent.
  • Sweep the nozzle from side to side at the base of the flames until extinguished.


But knowing how to operate the extinguisher is not the end of training. The following protocol should also be used:

  • If appropriate, sound the fire alarm or call the fire department immediately.
  • Before approaching the fire, determine an evacuation route safe of flames, excessive heat and smoke. Do not allow this evacuation route to become blocked.
  • Use the PASS technique for discharging an extinguisher and back away from the area if the fire flares up again.
  • If the extinguisher is empty and the fire is not out, evacuate immediately.
  • If the fire grows beyond what can be safely handled, evacuate immediately.


If any of the following conditions are present, workers should follow evacuation procedures immediately and should not attempt to fight the fire with an extinguisher:


The fire is too large. The fire involves flammable solvents, is partially hidden behind a wall or ceiling, cannot be reached from a standing position, or covers more than 60 square feet in area.


The air is unsafe to breathe. Levels of smoke make the fire impossible to fight without some form of respiratory protection.


The environment is too hot or smoky. Radiated heat is easily felt, making it hard to approach a fire within adequate range of using the extinguisher (about 10-15 feet). It is necessary to crawl on the floor to avoid heat or smoke. Visibility is poor.


Evacuation paths are impaired. The fire is not contained and heat, smoke or flames block potential evacuation routes.


Remember fire extinguishers are only meant to handle only small fires. If a fire becomes too large or the environment becomes too dangerous, employees should just R.A.C.E.!

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Late Veterans Day Message

With our hearts filled with gratitude, we thank all the brave men and women who sacrificed so much, so that we could have a better life and a country to call home. Thank you so much. Happy (Late) Veteran’s day.

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Intec Communications, LLC - October 2014 Market Wide Rankings

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If you missed last months newsletter check it out by following the link below

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Houston's Halloween Mystery

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Can you figure out Who is Who?!?

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November 2014 Employee Anniversaries

Please join us in celebrating the following employees with November anniversaries:



Alberto Figueroa - One Year with the Chicago team


Bryan A Hildebrand - One Year with the Chicago team


Christopher R Verducci - One Year with the Houston Security team


Marcus Hatcher - One Year with the Corporate team


Don J Melka - One Year with the Chicago team


Patrick J Fox - One Year with the Chicago team


Paul J Good - One Year with the Chicago team


Geraldo Miguel - One Year with the Chicago team


Anthony B Luna - One Year with the Houston team


David Hollen - One Year with the Corporate team


Robin Clemmons - Two Years with Big South team


Mark Fraga - Three Years with Houston team


Phillip Darrett - Three Years with the Houston team



Thank you for your countless hours of hard work and loyalty to Intec!

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Get Plugged In

Have a question on a policy? Suggestion on how to improve an aspect of our business?


Please email any questions, suggestions,or concerns to: info@inteccommunications.net