October TBO Newsletter
"I'm so busy I'm not sure I found a rope or lost my horse"
Quality Control update
"Folter coming up short'
"Talking Scents Top" and also the "Dotted With Fun Top". It appears that the plus sizes are measuring shorter than the regular sizes. Ughhh Oh!!
The regular sizes fit like a basic body con top. Plus sizes fit more like a crop flare top. Because the fit was approved by our tech team, we do not have a valid reason that the vendor is at fault. The tech team approved the fit that was submitted without knowledge of what was approved for the regular sizes, therefore the fault lies with us.
The tech department is still fairly new to the organization. They are working on setting up procedures for better alignment in internal and external communication to avoid situations as this.
All five styles were processed as is. The exact measurements are listed on the PDP's.
Airport Greeting Cardigan Update
Units were found with the correct composition and a change of care which read, "hand wash, do not dry clean". The care originally was dry clean only. Now we have several units across all colorways with conflicting care tags reading both care instructions.
We decided to completely remove care from all of the cardigans PDP's. Notes were left in the profiles for our customer care reps to reference to for curious customers who may call in, honestly letting them know the cardigan may be hand washed or dry clean. Restocks are being inspected to ensure the composition and care are correct.
“Some Things Never Change. They just Become Different.”
Esley PID 62586
Out of Print PID 75920
Mezzanine PID 83617
"Until you walk a mile in another man's moccasins you can't imagine the smell "
"Mystree is a mystery!!"
Vendor Problems
October TBO VP Recap - 62 Total VP’s
3 Biggest Categories:
- Short Shipments – 24 VP’s
- Comp/Care/COO – 10 VP’s
- Over Shipments – 8 VP’s
Breakdown by Category
- Tops - 30 Total
- Bottoms - 14 Total
- Outerwear - 17 Total
Quality Breakdown
There were only 6 quality vendor problems in October, the top issues being stains and print defects.
October’s Biggest Offenders
Moon Collection and BB Dakota have been out most troubling vendors this month.
Receiving VP’s: May – September
October showed a peak in our number of receiving issues.
Quality VP’s: May – September
Quality VP’s kept with their regular trend in the month of October.
Special Report - 6 Months of Stats!
6 Months of Quality VP's
6 Months of Receiving VP's
Vendor Recap - Biggest Offenders
Customer Feedback!
Don't be Scared-- Our Girl Loves To Share Her Thoughts!
Suggestions For Buying:
Re: Bottoms- ModStylist Zendesk Ticket: 9399
I love ModCloth, and I would love to be able to wear your pants without serious hemming! I am a short girl, so I was wondering if you'd consider stocking some of your pants in shorter inseams (29-30"), especially now that you have your own in-house labels. Also maybe longer inseams for tall girls, while you're at it. I guarantee you'd get even more of my paycheck. Thanks!
Re: Outerwear- ModStylist Zendesk Ticket: 9074
Hello,
Just some general feedback - as someone who usually buys size 0/XS/XXS is North American stores, I am having a hard finding coats that look like they would fit me on Modcloth. I did order one blazer in a small and it was way too big. I would love to buy some of the winter coats that you sell, but very few seem to be offered in an XS or a smaller/fitted S. Like many modcloth customers, I like my coats to be flattering and not bulky. Since I'm ordering from Canada, returns are expensive so I don't want to risk it with size S when it looks like it might be too big.
Thank you!
Reoccuring Feedback
*Longer Length Skirts, please!
*Petite Sizes, specifically size XS
"Trick or treat, smell my feet"
Missy Hudson
TBO Category Representative
Laurel Custer
TBO Category Representative
Ashley Abraham
TBO Category Representative