11-13th April 2018 - Kaospilots, Aarhus Denmark

The KAOSPILOT, the progressive business, design & leadership school in Denmark, will again run it's highly acclaimed 3 day experience design immersion in Aarhus Denmark. The course will help you design experiences with emotion and purpose that change the way people think, feel and act. You will leave with the modern toolbox for understanding, designing and leading the delivery of transformational experiences.

Kaospilots Experience Design Course




Get a toolbox filled with facilitation methods and design mindsets to create engaging experiences that are authentic, and meaningfully build relationships to your audience.

Learn why experience design is an effective lens to help you navigate through complexity with purpose and clarity, by focusing on the experience of people your organizations serves.

Become a more confident and effective leader and facilitator, through learning the language, mindsets of experience design. Develop the skills that you need as a designer to make good strategic decisions.

You can read the full description here.

BusinessWeek has recognized The Kaospilots as "one of the best design schools in the world", and Fast Company has named it in its Startup League's Big 10, "preparing you for the fast moving startup economy".


€1560 Euro excluding VAT.
A limited amount of discounts are available for those working with Social Enterprises on Non-profit organizations.

If you have any questions contact the course leader - Andy Sontag: aso@kaospilot.dk


If you would be interested in attending or helping to set up this program in your city &/or institution, please contact Andy - aso@kaospilot.dk


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  • You are ready to explore how experience design methods can level up your offerings to customers and or participants in trainings you lead.
  • You are already in the process of transforming the experiences you offer your customers to make them more meaningful, creative & engaging, and want a modern methodology to do it better.
  • You work professionally as an experience designer within the tech field, but you want a new and bold perspective on your work. If this is you, the course will enable you to work with more complex challenges, as well as make the application of your knowledge more holistic, and meaningful.
  • You are consultant or change facilitator that wants to develop professionally and harness the power of an experience design approach to creating transformative learning experiences.
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Learning Outcomes Include:

  • Meaningful User Insights – Learn how to understand and map your customers needs and desires of today and tomorrow, and creating human centered insights to drive profitable opportunities at strategic level.
  • Human Centered Innovation Learn how to apply the experience models to create powerful innovation to your organizations: Branding, Marketing, Sales, and other important user touch-points.
  • Iterative Design Method Learn and put into practice our simple and powerful iterative experience design methodology. You will learn to get tangible feedback fast, test your assumptions and make better experiences through co-designing your solutions with your users.
  • Engaging Events – Learn how to design and stage powerful events that capture what is most important to your company and for your relationship with your customers.
  • Authenticity – Learn how to access your organizational core value and use this to create unique and authentic leverage against competition.
  • Holistic Application – Learn how to create experience value for your employees as well as your customers through powerful mindsets and methods to drive engagement.


We are honored to bring in some very talented professional experience designers and innovators, such as Carola Verschoor, in as mentors to the program. She will share her unique take on experience design with the group. She will work along with the other participants to solve the cases. This means it is a chance to not only hear her exceptional ideas, but also work next to her and see how she makes important design decisions.
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Carola Verschoor

Global Innovation Director at Royal HaskoningDHV.

She is an innovator, growth agent, brand builder, creative doer, marketing strategist, foodie and friend of Kaospilots. Her natural habitat is where innovation, business and design intersect. She loves challenges and believes that growth is achieved through a healthy mix of creativity, daring to believe in new possibilities, business-sense, and a passion for making things work. In her daily practice at RHDHV she supports her colleagues and clients in co-creating innovation by diving into the ‘problem space’ of what the end user needs in order to deliver suprising, creative results to business problems through innovative solutions and value added services.

Carola has worked for over 20 years for and with some of the world’s largest branded goods companies. She is an active member of the international service design community and a published author on related topics: her book Change Ahead is a favourite of many and her most recent publication is This is Service Design Doing where she is a main contributor.


"I came to this course with an idea of how to use culture & experiences as a driver of integration between all the parts and people of the company I am a part of running.

I left with a fantastic experience concept that is in total alignment with my company´s mind-set and possibilities. And now I am back in Sao Paolo making it a reality with my Brazilian team. Working in such a creatively and professionally designed & facilitated space of true co-creation with a group of amazing international professionals was in short: a life changing."

Luisa Bernardes Martini , Co-founder of FLAGCX, The Creative Disruption Network, Sao Paolo, Brazil

"“I have returned back home with a whole community of ‘experience designers’ to network with and a bag of tools of how to design experiences. If you want a WOW, I can highly recommend The Experience Design course."

- Participant Denmark, November 2017 Course



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Wednesday, April 11th, 9am to Friday, April 13th, 5pm

Filmbyen 2, 8000 Aarhus C, Denmark


Katja has 20 years international experience leading purposeful organizational development and culture to help clients/employers make a meaningful difference. She is a Kaospilot alumni, with experience working at IDEO, Frog, ustwo and has consulted for many fortune 500 companies. Experience design thinking is in her DNA. Her motto is ‘kindness rules’. Read more about Katja Wessling here


An experience design and innovation consultant, speaker and educator. Bridging the worlds of design and organizational change through consultancy. Andy works for clients globally. Has had the pleasure of being with the Kaospilot Experience Design since the courses inception. Read more about Andy Sontag here

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The Kaospilot in Brief

Kaospilots is a hybrid business and design school, a multi-sided education in leadership and entrepreneurship. Our teaching programs are not designed simply to shape emergent leaders to the future, but to help them create it. Since 1991, Kaospilot have worked systematically with the management of change and co-creation processes. We focus on people’s potential to develop and to achieve – to use their creativity and set direction, and create the setting which allows them to navigate the uncertainty that follows.

We guide designers and potential change-makers to develop the knowledge, skills, attitudes and competencies they need to full their values and visions. We build the frameworks that support creative minds to become creative design leaders. Over the years, KAOSPILOT has worked with hundreds of organizations worldwide – from Greenland to South Africa.