The Bulletin

Get Ready 2020 | Issue 1 | Monday, May 11, 2015

Are You Ready For The Future of HR?

Get Ready 2020 Announcement

City of Houston Human Resources Department

Under the leadership of Director Omar Reid, the City of Houston (COH) Human Resources (HR) Department has been transitioning from a decentralized transactional entity to a centralized, consultative strategic partner to its client departments.

This process took a substantial leap forward in 2015 with a strategic planning initiative – “Get Ready 2020 – One Voice. One Focus.”

Big image

The purpose of this initiative is to develop and execute a strategic road map that will establish the city’s HR department as a universally recognized, high performing organization of choice by the year 2020.

The Get Ready 2020 Strategic Plan is intended to describe the transformation of the HR Department that will take place over the next five years. The plan establishes a framework that fulfills our mission to “provide programs that attract, develop, retain, and engage a skilled and diverse workforce,” thereby enabling us to be “universally recognized for human resources excellence and as a premier employer.”

The foundation includes HR’s mission, vision, and guiding principles. HR is committed to a different approach to carrying out this strategy, creating greater communication, transparency, and collaboration.

Overall, feedback and insights from recent examination by the strategy plan design team has greatly informed our strategic planning efforts.

Department Background


Department Composition

The HR Department exists to support more than 21,000 city employees across 25 city departments. Our customers rely on us to go the extra mile in providing support, service and resources to management, city officials and employees.

We serve them through eight (8) divisions encompassing 262 employees, located at many work sites across the City of Houston.


HR Mission

We are committed to being a strategic partner by providing strategic, innovative, and flexible policies, practices, programs, and services that:

  • Attract, develop, reward and retain a diverse and talented workforce
  • Foster a productive work environment where people feel valued
  • Communicate respectfully, openly and collaboratively
  • Respond to the changing nature of work and the workplace environment
Big image


Strategy Model & Process

Committees are providing the groundwork by researching and analyzing both internal and external factors that impact the Human Resources Department in today’s environment. The following pillars represent the four key areas where we must excel in order to achieve our collective vision.

1. WORKFORCE – Performance management and Employee engagement.

2. INNOVATION – HR plan and metrics, performance in Talent Management System (TMS).

3. FINANCE – Assessment of internal development and promotion opportunities, internal equity, pay for performance.

4. RISK MANAGEMENT– Risk Management is an integral process to identify, assess, and resolve risk items before they become threats to the organization.

Our ability to achieve these goals will depend upon the collaborative support and effort of every member of the organization.

HR Strategic Pillars

Big image

Four Phase Process

Big image


Big image

There are many different strategic planning methodologies – they often address different issues. For the purposes of HR’s strategic plan, we’ve selected the DMAIC process.


The DMAIC process is a core component of the Six Sigma methodology. It is used when making improvements to an existing process. DMAIC is an acronym for the five (5) key phases in a process improvement project: Define, Measure, Analyze, Improve, and Control.

  • Define – Define strategic goals and customer (internal and external) deliverables
  • Measure – Quantify the process of each strategic goal to determine current performance
  • Analyze –Determine root cause(s) of barriers and challenges
  • Improve – Eliminate barriers and challenges
  • Control – Monitor future processes and performance


1) Director’s Office

a. Contract Compliance and Special Projects

b. Human Resources Information Systems

2) Benefits

a. Benefits Administration

b. Benefits Planning and Design

c. Communications

3) Compensation and Records Administration

4) Employee and Labor Relations

5) Financial Accounting Management

6) HR Operations

a. Classified Testing

b. Client Relations

c. Employee Physical and Drug Testing Facility

d. Employment Resource and Services

7) Learning and Development Center

a. Organizational Development and Auxiliary Services

b. Technology and Support Services

c. Training Development and Delivery Services

8) Risk Management

a. Safety

b. Worker’s Compensation

From both an individual and organizational standpoint, technical and professional capabilities are now the currency of success. Government organizations and the strategies they employ have not kept up, and we are in an era where organizational learning is going through as much change as we witnessed in the early 2000s when e-learning hit the scene. We have identified initiatives for each of these areas, set priorities, and assessed feasibility for these initiatives.

Current HR Initiatives

Big image

HR is committed to the principle of inclusive excellence to help create an environment where all employees can thrive. Here’s some of the work currently being conducted by our talented team.



  • Cross-train the Communications staff to ensure continuity of services to customers
  • Increase diversity of training opportunities that can be extended to customers, such as video and analytic training

Contract Compliance & Special Projects

  • Summer Jobs Programs (480 youth)
  • Find Your Path Career Day Expo (5,000 students)
  • Grow your Own Workforce
  • My Degree Counts
  • Health Insurance Portability & Accountability Act (HIPAA) Compliance


Workers Compensation

  • Reduce injuries/accidents by 10%
  • Reduce projected injury costs by 10%
  • Implement Salary Continuation in Lieu of Temporary Income Benefits (TIBs) for Classified employees
  • Design and implement CRM for citywide incident reporting and workers’ compensation case management
  • Finalize RFP process for Worker’s Compensation Third Party Administrator



  • Transition the wellness program to an electronic employee participation platform
  • Communications, Google Analytics


HR & Accounting Management

  • Utilize SharePoint to improve communications within division and department
  • Identify repeater reports needed for Department Heads, Mayor, sub-committees, and committees of the City Council
  • Develop HRFAM training academy: (i.e. Contracts, OA, and budget classes, SAP training)
  • Purchase and implement new Temporary Employee Services Program (TESP) online software program for monitoring citywide program
  • Develop a TESP “toolbox” for all users of the new software program in order to improve processing department’s temporary employee needs
  • Migrate several financial reports to iDashboard
  • Pursue HR’s citywide payroll approval transfer to ARA or Controller’s office

Execution Strategy

Big image

In this stage we have identified the objective of our first strategic pillar, which is the initial product of the process and approach described on the previous pages. This pillar serves as a guidepost, charting our direction and advancing our efforts in the areas of employee engagement, leadership and management development and the overall performance improvement of the HR department.



Workforce planning will be a set of procedures that the organization will implement to maintain the most efficient employee/management team possible whereby maximizing profits and ensuring long-term success.

Essentially, there will be two categories: strategy and operational. This will be accomplished by engaging the following:

  • Attract and engage qualified talent
  • Develop and train current employees to be future leaders
  • Empower and create a culture of trust and transparency
  • Retain employees by implementing recognition programs and providing opportunities for growth and upward mobility

Click on the following link to view a printer-friendly version of this flyer: