SAYS Culture Code

This is how we work

OUTCOME IS BOSS. DO THE RIGHT THING. HELP PEOPLE WIN. WHEN IN DOUBT, CARE. CLARITY THROUGH COMMUNICATION. BE RELIABLE & TRUSTWORTHY.

Outcome is Boss

When groups of people come together without focus on a shared outcome, you get long meetings, pointless debates and misdirected energy. But when people agree on a shared outcome, a reason why, and focus relentlessly on it - you get a slew of powerful ideas, meritocracy, and realize outcomes for real. This also decreases dependency on a traditional 'boss', and unleashes freedom for people to do what they think is right - based on the real boss - the outcome.

Do the right thing

The right thing can sometimes be very debate-able. But more often than not, something debate-able is the 'grey area' of life. Is there something so right, that it is not debate-able at all? That's the 'white' side of life. If something is so wrong, no matter how you debate it, that is the 'black' side of life. Never confuse grey as white, or black as grey, or very soon you're a serial animal rapist without knowing it. Do the right thing. Do the white thing where you can.

Help people win

A couple thousand years ago, in a disconnected, fragmented economy, people gain by destroying, or taking from others. In our modern, inter-dependent, inter-connected economy, people gain from helping others win. In teams, help other win. For customers, help them win. For users of our app, help them win. This is now a per-requisite for anyone to win. Helping other people win.

When in doubt, care

Sometimes, in times of stress, complexity, or lack of data, the 'right' answer is hard to find. Sometimes you may even be tempted to blame others, or fight only for what you want. A little know superpower, is care - this helps you see from other people's point of view. A rare thing. But powerful. This helps you identify new solutions, and its more often than not, the 'right' answer, because it plays to what works for others. Best of all, it makes you feel good!

Clarity through communication

Too many people suffer from assuming, supposing or misunderstanding one another in a workplace. Clarity, shared clarity, is the solution. And it's something which you can achieve through communication! 24 Hour Rule. Drawing pictures. Asking questions. Wondering why? Just talk to one another, and enjoy the clarity needed to win.

Be reliable and trustworthy

It's a great thing to know you can trust the people you work with. That you can delegate. That you are working with others who care about their work the way you do. Once you can't trust each other, or rely on each other for delivering, the team will self-destruct, and that's no fun. Each member of the team needs to be trustworthy and reliable, no slackers. This fundamental helps build a workplace and adventure you can be proud of!