COMMUNITY MANAGER

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ROLE: Community Manager

Company & Team:

ZoomRx is an analytics firm focused on using data to help the world’s largest life-sciences companies make better decisions. ZoomRx was founded in 2009 with the goal of leveraging new technologies to solve the pressing business problems within the rapidly evolving healthcare space.

The Community team within ZoomRx is responsible for building, managing and engaging our global community of healthcare experts.

Role: Community Manager

As a Community Manager, you will be responsible for managing communications and campaigns; ensuring that the user experience for the community is great; and developing and maintaining a consistent voice and brand.


Managing Communications & Campaigns:

  • Execute multi-channel, targeted marketing campaigns to bring community members to participate in research studies
  • Create campaign content and email copy
  • Track and report campaign analytics including participation rates and drop-off rates. Continuously adapt campaigns based on analytics
  • Coordinate with global community partners to supplement and diversify our community of healthcare experts

Ensure Great User Experience:

  • Gather feedback from the community to constantly improve the user experience
  • Develop a deeper understanding of ZoomRx fits into the life and workflow of our community members
  • Manage the help and support requests from community members

Maintaining Voice & Brand:

  • Develop, fine-tune and consistently incorporate ZoomRx’s Voice into all communications
  • Manage ongoing community engagement initiatives - such as our charity contribution partnership with Watsi.org
  • Ultimately ensure that the community members feel engaged, involved and an integral part of ZoomRx

Skills & Expertise:

  • MUST HAVE:
  • Bachelors with 1 - 3 years of work experience
  • Genuine interest in and passion for healthcare and/or technology is strongly preferred
  • Previous experience working in a healthcare context is strongly preferred
  • Excellent written communication skills, strong analytical skills and attention to detail
  • NICE TO HAVE:
  • Previous experience in building / managing communities
  • Previous experience working in a Marketing Communications role

COMPENSATION AND PERKS:

  • Compensation will be competitive and commensurate with experience
  • Health, Dental & retirement plan
  • Work with a smart, motivated team in an energetic environment
  • Based out of our offices in the heart of life-sciences square (Kendall) in Cambridge, MA

To apply, please send in a copy of your resume and a cover letter.