L33T Index

Enterprise Support Product Specialist

skills needed

specific skills

in-depth knowledge of McAfee Virus Scan Enterprise, The company is asking for knowledge in a specific program, because the company creates the program and being able to use it is vital in doing the job. Experience in customer service/customer technical support, this is needed as a major component of the job will involve being involved with customers and being able to deal with customer's issues. Solid knowledge of the use and configuration of virtual environments such as VMWare, like the first point the company is asking for knowledge in a specific program because it is a program that is very commonly used in this sector of IT.


Employers are on the lookout for people who take pride in their work, and are confident enough to put their name to it. They also respect people who can hold their hands up when things go wrong, and don’t pass the buck. Everyone makes mistakes - it’s how you react and learn from them that counts.

general skills

Being able to work effectively as a team shows that you are able to work with different people to achieve a common goal, to a lesser extent it also shows that you are able to co-ordinate and manage people. Being a team player, this shows that you are able to work in a group of people and work towards a common goal.

Having attention to detail is important because this shows that you are willing to put the time and effort into making a worthwhile product. Being organised shows that you can prioritise, work efficiently and productively, and manage your time well. It's also good to be able to show employers how you decide what is important to focus on and get done, and how you go about meeting deadlines. Almost all jobs nowadays require basic competency in computer software, but many job seekers fail to provide this section because they think it's implied. If computer skills are relevant to your field, insert a "Technical Skills" or "Systems Proficiencies" section to your resume.