L33T Index
Enterprise Support Product Specialist
skills needed
specific skills
in-depth knowledge of McAfee Virus Scan Enterprise, The company is asking for knowledge in a specific program, because the company creates the program and being able to use it is vital in doing the job. Experience in customer service/customer technical support, this is needed as a major component of the job will involve being involved with customers and being able to deal with customer's issues. Solid knowledge of the use and configuration of virtual environments such as VMWare, like the first point the company is asking for knowledge in a specific program because it is a program that is very commonly used in this sector of IT.
Attiudes
Employers are on the lookout for people who take pride in their work, and are confident enough to put their name to it. They also respect people who can hold their hands up when things go wrong, and don’t pass the buck. Everyone makes mistakes - it’s how you react and learn from them that counts.
general skills
Being able to work effectively as a team shows that you are able to work with different people to achieve a common goal, to a lesser extent it also shows that you are able to co-ordinate and manage people. Being a team player, this shows that you are able to work in a group of people and work towards a common goal.