Weekly Inside Story
June 8-12, 2015
Region 7 ESC
DMAC Design & Delivery Coordinator
ELA Specialist, Middle School
Special Ed Specialist (2)
High School Science Specialist
ELA Specialist, Early Childhood and Elementary
Administrative Secretary, DMAC
DMAC Help Desk Technician
Family Service Worker - Jefferson
Bilingual Family Service Worker - Longview South Ward
Elementary Science/Social Studies Specialist
Secretary - Technology
Our school uses DMAC and our favorite things about it include:
immediate results, friendly user reports that are detailed, and assists with planning in PLC. DMAC is
Q2: Name Nikki Godbolt
Q3: Title Data and Accountability Coordinator
Q4: School Alief ISD
I would like to thank you for how helpful you have been all year. I have especially appreciated your sending the videos each time after a webinar because it is almost impossible for me to attend these webinars because we do not dismiss our students until so late and then have duty after school.
Keep up the great work and have a great summer.
4th Grade Math Teacher
E. J. Moss Intermediate School
Lindale Independent School District
To: Scott, Brenna
Subject: RE:Record of workshops
Thank you so, so, so much. This week especially, it means the world to have help with this. Have a good summer. Emily
Emily Murphy - Jacksonville ISD
Quentin was in NISD today working with our campus leaders on RtI. He has done a great job! There has been some very good conversation and thought provoking questions.
We appreciate the support from Region 7!
Student Support Services
The Bar Has Been Set
Excerpt from What's the Secret? To Providing a World Class Customer Experience by John R. DiJulius III
Customer's expectations of service are so low that today businesses have a truly fantastic opportunity to gain a superior competitive advantage. Whatever your business--retail, hospitality, business to business--it has never been easier to exceed the customer's expectation by delivering a memorable experience. The few companies that have realized this and make service their value proposition are seeing the return on investment (ROI).
Consumers and businesses will pay a premium when they find companies that put an emphasis on creating relationships. Organizations that deliver world-class service create loyalty and build a bank account of emotional capital with their customers. World-class organizations are less affected by third-party conditions, such as escalating gasoline prices, mass mortgage foreclosures, real estate crashing, a volatile stock market, what the Fed does with the interest rate, or global events, than companies that do not differentiate themselves by customer service.
"A company's Service Vision serves as a rallying point across the organization by being the one thing that all employees have in common no matter what the individual job or title my be."