FAM news

Faculty Administration Managers Newsletter

Issue 13, May 2019

Building Support

Building support is a team effort and an integral part of the service that all administrative teams provide across our Faculties. Building Support Contacts are now displayed in all Faculty occupied buildings to help identify primary contact team members. Note that all administrative team members are able to assist.

The Faculty Administration Team Responsibilities document has been updated. Please find the updated copy below:
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Welcome to Katie Clarke - Acting Faculty Administrative Manager (Faculty of Business, Justice & Behavioural Sciences)

Katie started with CSU in August of 2018 and quickly settled into the role of Manager, Course Administration Team with FOBJBS. Katie relocated to Albury from Melbourne just prior to commencing at CSU, where she worked at the University of Melbourne as Manager, Graduations and Examinations and before that with the Faculty of Fine Arts and Music.

So far, Katie has really enjoyed getting to know the intricacies of University (and her Faculty) and is slowly breaking down the barriers of her ‘imposter syndrome’. Moving into the FAM role, she is already enjoying jumping in the deep end and listening, learning, understanding, repeat!

Katie has a Masters of Music Performance (Flute) from the University of Melbourne and in a previous life was a professional musician, playing with some of Australia’s top Orchestras and touring internationally. This is the first job that Katie has ever had that does not include music!

Cross Faculty Functional Team Conference

FUSION 2019: Building Stronger Connections | Wagga, May 2019

In May the Functional Administration Teams from all Faculties will meet in Wagga. The theme to the conference is Fusion 2019: Building Strong Connections and sessions

include presentations and interactive workshops around:

  • Building Change Management Capability
  • University Strategy Update: Focus on CRM and Brand Transformation
  • End to End Process Mindset
  • Q&A with the Provost
  • High-Performing Teams

Our sessions will be underpinned by Charles Sturt University Values and Strategies and will be supported by an address by our Provost and Deputy Vice Chancellor Academic, Professor John Germov.


2019 has once again commenced with an exciting Orientation period across all Campuses and Faculties. Relevant academic staff provided a significant contribution in delivering Course Advisory Sessions, Subject Information sessions and Head of School Welcomes often with lively and entertaining engagement.

A particular thank you to all Course Directors who presented and liaised with students extensively during this week and offered the substantive detail required for our students commencing new programs of study. A number of Course Directors also travelled between Port Macquarie, Bathurst, Dubbo, Albury, Orange and Wagga campuses within compressed timelines in order to ensure each cohort had a ‘face to the name’ and excellent interpersonal contact with the commencing students.

Orientation represents the culmination of quite a few months of lead time and dedicated work. Many thanks to the Course Administration Teams who worked diligently in preparation by attending respective Campus and Working Party meetings. The Orientation success is due to a myriad of complex contributions and scheduling adjustments to ensure the smooth running of 19 programs for FoBJBS, 22 for FoS and 20 for FoAE across six campuses - which is quite an accomplishment.

Acknowledgement to the Operations Teams who assisted with the catering requirements for all these programs. Also the other administration Teams who helped on the day, School academic staff and to the Division of Student Services who provided Student Ambassadors, facilitated room bookings and who hold oversight of many other non-Faculty components that promote a cohesive Orientation experience. Thank you to everyone involved and we hope that 2019 commencing students enjoy their time at CSU.

Project Updates

CSM Evaluation Project

View the CSM Evaluation Project Faculty Administration Action Item Outcomes here.
CRM Project

The CRM Project will transform how we engage with students, alumni and partners. It will help us create better ways of working and improve business processes to deliver optimal, integrated services.

At the end of March the Advancement Team went live in the new CRM (Microsoft Dynamics 365), using core functionality including contact, inquiry, cases, events and campaign management/bulk emails. Capabilities in Dynamics 365 related to campaign and subscription management, that are not available in Talisma, have enabled the Advancement team to better track and manage interactions with Alumni. For example an SMS is automatically sent to Alumni whose email bounce, requesting an update to their email address; and Alumni can manage their subscription preferences via the subscription centre feature. The Advancement team have provided enhancement requests, to further refine how they use the new CRM and we look forward to hearing about their journey as they increase their use of the system. Stage 1 of the CRM project has now closed and stage 2 (Current Students) Discovery workshops with KPMG will commence from Fri 10th May.

Preparation for Stage 2 occurred through March and April 2019. Senior Leaders and stakeholders met late March to discuss the Student Strategy and the alignment with the CRM project, the implementation approach options for Current Students stage, and aspects of scope that need to be considered further. The key stakeholders have requested that the release of the new platform occur when the majority of system functionality has been built, meaning the project is working towards a major cutover to Dynamics which is likely to occur in April 2020.

A student lifecycle perspective is being taken in reviewing processes and determining CRM requirements and design options. The next level of detail will be analysed through the formal Discovery stage commencing from Fri 10th May. The first two weeks of Discovery will focus on aligning the CRM Project to the Student Lifecycle project (a Student Strategy Project) then over the following 1 to 2 months Discovery workshops and consultation will involve student facing teams with a focus on the student experience. This will include existing users of Talisma, teams not currently in Talisma (including Faculty teams and academic staff) to review business processes and CRM requirements. The Discovery stage will result in a defined scope of work and implementation roadmap for Current Students. It is anticipated that stage 2 implementation will commence around July.

Follow CRM Project Updates on Yammer


2019 Fusion Conference for Faculty Professional staff | 16 and 17 May 2019, Wagga

2019 Head of School Forum | 23 and 24 May

CSU Change Team

Did you know that CSU now has a Change team?

Results of the 2017 Your Voice survey indicated that change management is an area we can improve. Successfully managing change is a key component of building our internal capability and will help us to deliver on the University Strategy.

The Change team has formed to help deliver on the University Strategy and assist the University to adapt and thrive in a changing environment. The team has adopted a Change Framework that looks at how we prepare for, manage and reinforce changes – so that we can be consistent and efficient at delivering change.

The Change team will work with leaders to help them lead and manage change in a proven and results-driven way. To find out more about change management at CSU check out the Successful change web page or contact the Change team.

Review of Grade Forms

Review of Grade (ROG) forms are now student web forms. This means for DSA and faculty staff the content of the student's application will be in the body of the email rather than a PDF attachment. Click this button for more information!

Good News Stories

Faculty of Arts & Education

Congratulations to Julieanne Channing from the Courses Team who was a guest speaker at the International Women’s Day in Bathurst on Friday 4th March 2019. Julianne participates in charity work for “Share the Dignity”. (https://www.sharethedignity.com.au/)

Faculty of Business, Justice & Behavioural Sciences

Congratulations to Loren Edmanson from the BJBS WPL Team who has recently successfully completed The Leaders and Managers Program (LAMP) over 2018/2019.

Faculty of Science

The School of Biomedical Sciences secured a partnership with Uniting Care which will see our first year paramedic students placed within a community health setting, assisting the homeless in the local area with the most basic but essential human needs. Thanks to Science WPL team for the ability to adapt and develop placement rosters, Uniting have now been able to allocate an additional $14 000 to the housing and general health care needs of the communities’ most vulnerable. This money had been allocated to finance a part time roster clerk over the coming 5 month period. This money is now planned to be spent on food, housing, electricity and heating so that those that are less fortunate may be better cared for over the cold winter months.

Carissa Haines has been appointed as a Representative to the University Courses Committee. Congratulations Carissa.

New Generic Emails for Faculty Finance Teams

New generic email addresses have been created for the three Faculties:




The three Faculty Finance Officer's (FFO) have access to the 3 generic emails which will ensure that in the absence of the relevant FFO, enquiries will still be answered in a timely fashion.

As your enquiry may be actioned by another FFO who is not familiar with the Faculty’s finances, it will be important to remember to provide as much specific information in your request as possible.

CSU Values

Impactful | Outcome Driven

May 2019 is a big month in the life of Charles Sturt University. We sit on the cusp of a grand anniversary. Thirty years of providing tertiary education both in Australia and abroad, equipping new generations of students with the skills, knowledge and confidence to go out and make a meaningful difference in the world around them. Thirty years of producing graduates who are committed to impacting their environments for the greater good, wherever and whatever they may be.

At Charles Sturt University, this is a value that isn’t just taught – it’s lived out by example, in the many big and small ways we walk that road alongside our students. It’s in every email, phone call, sit down chat and interaction. In the awareness we show towards their needs, goals and aspirations, as we design, improve and deliver our courses. Engaging with prospective students to make sure the degree they’ve applied for is the right one for them. The hard work of academic and professional staff to partake in research and process development that means what we’re doing well as an institution today, we can do even better tomorrow. Meaningful impact takes a lot of different forms – what does it mean to you?
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CSU Ethos

yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in.

Faculty Administration Managers Contact Details