Quarterly Provider Newsletter

Washtenaw County Community Mental Health

Happy Fall!

Fall is finally here! The smell of freshly baked apple pies, pumpkin spice everything, hayrides, bonfires, corn mazes, and colorful autumn leaves. Halloween and Thanksgiving are just around the corner and the beauty and bounty of nature are indisputable.

WCCMH's Network Management Team wants to welcome you to our first newsletter. Please enjoy and as always, we welcome your feedback.

Office of Recipient Rights

From the Office of Recipient Rights:

We are happy to announce that we will offer monthly Zoom “Check-Ins” with the WCCMH Rights Office as an informal follow-up to our online Rights training. We hope this will serve as an opportunity for staff to ask questions, learn how and when to report to the ORR, and meet one of our friendly Recipient Rights Officers (Jessica, Leah, Sarah, or Shaun👋).


  • Thursday, October 27, 2022 @ 9:30am-10:30am

Join Zoom Meeting: https://zoom.us/j/5996850831

  • Monday, November 21, 2022 @ 5:30pm-6:30pm

Join Zoom Meeting: https://zoom.us/j/5996850831

  • Tuesday, December 20, 2022 @ 2:00pm-3:00pm

Join Zoom Meeting: https://zoom.us/j/5996850831

PLEASE NOTE: These check-ins are intended to be a follow-up to our online training, so please only attend the Zoom check-in AFTER completing the Recipient Rights & Confidentiality training on the LearnWorlds platform.

Medication Administration Training

  • Starting in October, there will be a change to the Medication Administration provider test schedule. The testing classes will now include one evening, on Thursdays, 5:00 pm-7:00 pm, per month. Please find the training schedule here: https://www.washtenaw.org/2421/Training-Information.

  • Please continue to follow the process of registering staff through Lindsay Gibson (gibsonl@washtenaw.org) or Brandie Hagaman (hagamanb@washtenaw.org). They will email a link for the online test and send information for the second test to the provider staff. Also, the second test will be held at Washtenaw County Learning Resource Center (LRC): 4135 Washtenaw Ave, Ann Arbor, MI 48108.

  • Please encourage staff to review the self-directed PowerPoint, before the test, that is on the CMHPSM website at Training Resources | cmhpsm.

Network Management Updates and Reminders

CLS Change Request

  • As a friendly reminder, if a CLS change request is needed (where more temporary hours are needed due to Doctors appointments, school closures, etc.), please make sure you are following the applicable time frames and entering the request into CRCT (if you are contracted provider) or by completing the form (if in a Self-Determination arrangement). If you need the instructions or form sent to you, please contact hungerfords@washtenaw.org.

Supporting Documentation Reminder

  • Please make sure that all staff is completing and submitting detailed documentation as it is essential for quality care, good communication, and to prove state/federally funded services occurred. Please refer to our Progress Note Documentation of Services Tip Sheet for documentation requirements, which can be found here: https://www.washtenaw.org/2732/Forms


  • Claims, for services rendered in FY22, must be submitted no later than October 15th and cannot be submitted in the same batch as services rendered in FY23.
  • Secondary claims are to be submitted no later than November 15th.
  • All appeals must be submitted 7 days after the claim’s submission deadline


  • Premium Pay is extended through FY23 for applicable services.
  • Stay Tuned: New Employment Code and Modifier Changes Coming 1/1/2023.

Incident Reports

  • Per our policy, an Incident Report (IR) should be completed in our electronic health record, CRCT, as soon as possible, but no later than the end of the shift in which the incident occurred. If your agency needs to request access for staff who need access to the Incident Report Module in CRCT, please contact Shelby Duca: ducas@washtenaw.org.


  • IPOS Training Log

    The IPOS Training Log is required to show evidence that all applicable staff have been trained on a consumer's IPOS. Also, please ensure that the Case Manager/Supports Coordinator signs off on the IPOS Training Log after the IPOS training. The new IPOS Training Log can be found here: https://www.cmhpsm.org/training.

  • Home & Community Based Services (HCBS)
    Written policy and procedures to support Home & Community Base Services will be required for future audits/reviews. The HCBS policies and procedure guides can be found on our website at https://www.washtenaw.org/2732/Forms.These documents are intended to assist applicable providers, who provide residential services (Licensed Residential Services) & non-residential services (Skill Building or Supported Employment Services) to assess their level of compliance with HCBS rules.

October is Breast Cancer Awareness Month

    Facts about Breast Cancer:
    • In the U.S., about 264,000 women get breast cancer & 42,000 women die from the disease annually.
    • About 1 out of every 100 breast cancers is found in a man.
    • Most breast cancers are found in women 50 or older, but breast cancer also affects younger women.

    *For more information about breast cancer and the mammogram pledge, please see the attached flyer below. Also, feel free to download the flyer and share it with others! 🎗

    Big picture

    Hearty Recipes for Fall

    Crafty Ideas for leaves and pumpkins

    Big picture
    Big picture

    Fun Corner

    Riddle Challenge

    Riddle me this...

    1. Where is the only place where today comes before yesterday?
    2. You measure my life in hours and I serve you by expiring. I'm quick when I'm thin and slow when I'm fat. The wind is my enemy. What am I?
    3. I have cities, but no houses. I have mountains, but no trees. I have water, but no fish. What am I?

    Please enter your answers in the newsletter feedback survey below. The first person who answers all three riddles correctly, by October 17th will win a prize. The winner and the answers will be published in the next newsletter.

    *Please note participating in the Riddle Challenge is optional*

    Big picture

    Survey for Feedback

    Click on the link below to provide feedback on the newsletter and to enter your answer to the riddles:

    Feedback Survey

    Newsletter Contributors: Megan Taylor, Delissa Weston, Sara Hungerford, Karrie Onyskin, Shelby Duca, Brandie Hagaman, and Sarah Smith.

    Big picture