
What to Do When...
2022-2023
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Info included in this newsletter
- When the OLS/LMS has a systems outage
- When your having issues with NewRow Class Connect sessions
- Your personal internet is down or not available
- When you're missing materials for a student's lesson (Backorders)
- Your computer hardware is broken/damaged
- Reporting an absence for your student
I can't type on any of the Word doc assignments!
You may need to activate Microsoft Word before completing assignments in this course.
Go to the start menu and scroll down to Word. Open Word and see if you are prompted to activate the program.
You can use your school email address and your OLS password to activate the program.
If the activation fails, try again using the phone activation method.
You can also download the 365 software from within the OLS.
Microsoft Activation
Here’s some additional remedies.
1. Use the activate by phone option when launching Word.
You will have to sit in front of the laptop with your cell phone.
2. Download the student 365 software. Help.k12 instructions linked here
3. Download LibreOffice for free. https://www.libreoffice.org/
You will have to open Libre Writer and go to file>open to open their Word assignments.
You can also locate the Word assignment in downloads and right click >open with>Libre
Uh oh, the OLS/LMS is down...
- School continues!
- Always save your teacher's contact info so that you can access them when you can't access the school system. There's a staff email directory linked below.
- Teachers will share alternative plans for what you can do to continue your student's learning for the day. This may include some supplemental learning time, or include some offline lesson work time as well. It's okay! It all gets sorted out and tomorrow will be better!
NewRow for Learning Coaches
We use a program called NewRow for all class connect sessions.
This on-demand tutorial provides a view of the online classroom, steps for students to be successful in Newrow, and tips and tricks for navigating this platform! CLICK HERE to view.
Resources:
- Quick Tech Check: https://smart.newrow.com/room/testPage/
- Step-by-step troubleshooting: https://supportk12.newrow.com/en/article/step-by-step-troubleshooting
- Newrow Guide for Students/Learning Coaches: https://supportk12.newrow.com/en/article/newrow-guide-for-studentslearning-coaches
K12/Newrow Knowledge Base: https://supportk12.newrow.com/en/
Troubleshooting: https://supportk12.newrow.com/en/supporttroubleshooting/troubleshooting
When your personal internet is not available...
- Do you have a back up plan?
- Are you able to use a hot spot from a smart phone?
- Are you able to go to an alternate location where internet is available? (Family member's home, library, etc.)
- Remember that we will work with you on those unusual days if your internet lapses, but it is the Learning Coach's responsibility to provide consistent internet service so that your student can access school work and instruction.
Missing Materials?
There may be some materials that have not arrived yet, as a few of our families may have backordered materials. It won't be too long, but what do you do for now?
Look ONLINE in the lessons, and you'll find that most lessons will have a digital version of what you need. You may print this out, but you may not need to! Depending on the content, it may be easily converted to a writing or whiteboard task, or done verbally per the lesson directions.
Keep an eye on shipping and tracking, and if your student is in grades K-2, use the resources below to help you.