Customer Service At Friendly's
Where Ice Cream Makes The Meal!
The [Expected] Experience
Others, however, haven't had the same luck.
One of the biggest complaints is that the wait for the ice cream window is far too long, and the customers who have waited almost half an hour are not even acknowledged. Another was about the quality of the service, or the quality of the food. On one website 19 out of 28 reviews were one star. This shows that the chain needs work on their consistency.
These reviews, along with their files for bankruptcy, has negatively affected their business by pushing customers away. They have had to close over a hundred stores, and are working their way out of debt by trying to improving the menu and the service.