This revolves around the transmission of information from one person to another through forms such as emails, letters, phone etc... There are many ways to do this and there are many ways in which it is affected, such as:
- Cultural differences
The Culture of whom you are speaking to may affect how you convey your information.
people's interpretation of body language or signs can vary hugely. For example maintaining eye contact may be appreciated in the UK however in the middle east you may cause offence.
Adaptations may be necessary to maintain a good communication. For example you may need to change:
- Tone of voice
- Format of letter
- Video calling
In making these changes you ensure you aren't sending the wrong message to the recipient or that you are able to send the information in a way that they can understand clearly both through reading and listening. The benefit of this means everything is understood and can keep the person interested.
This revolves around the use of face to face communication and the techniques we use when doing it, for example:
- Body Language
Body Language is huge in conversation interest, understanding and engagement. Applying an open posture (stood straight, head up) ensures the speaker they have your interest. This can also improve your understanding by listening with all senses partnered with agreements such as a 'yes' throughout shows means you are noticing everything being said and will allow both people to speak more openly.
The use of open questions within communication open the receiver to deliver a detailed answer displaying their understanding and knowledge of the topic which can be further built upon. The benefits of this communication include the speaker to:
- Show true feelings
- Show there attitude
- Not feel rushed
Generally when in an engaged conversation other positive signs of non verbal communication will follow!
This communication skill is crucial in making your writing legible and understandable to everyone. Examples of Written skills include:
- Grammar and Spelling
- Note taking
- Proof reading
Grammar and Spelling are important as it ensures everyone who can read the language knows exactly what has been wrote and the meaning behind it. Miss Spelt words can lead to confusion and change the context of the following text. If you are writing a CV containing mistakes it may be disregarded and thought of as unprofessional and wrote with little care.
Note taking is effective in remembering crucial pieces of information while having an ability to re jog your memory and put you in the situation you were in when making the notes. This can improve your familiarisation with certain information and allow you to build upon it from memory with higher accuracy.