ED TECH TIDBITS

Technology Protocol

A FEW REMINDERS IN REFERENCE TO YOUR CLASSROOM TECHNOLOGY:

PLEASE DO NOT REMOVE TECHNOLOGY FROM YOUR CLASSROOM OR MOVE FROM CLASSROOM TO CLASSROOM FOR ANY REASON!

STUDENT DESKTOPS/LAPTOPS:

K-2 Classrooms: All K-2 classrooms should each have a student computer station with 4 laptops or desktops. If you have not set up your student station, please do so, as you should be utilizing them for small group learning stations.


Ensure your desktops/laptops are in working order and submit service tickets to TS as needed. Keep in mind that TS must 1st service any devices that you feel may not be working and either repair or notify you of need for surplus.

MOBILE LAB CARTS:

Mobile lab cart laptops should be labeled with cart # and laptop #s (Ex: c1, #1). Please ensure that laptops are labeled and use our mobile lab cart inventory to guide you. Laptop #s must be assigned based on the RPS tag # or serial # listed on the inventory sheet.

SURPLUS:

If you feel that a laptop/desktop is no longer working, you must FIRST contact TS to have a technician troubleshoot. A TS Technician must determine if that machine is fixable or should be surplussed.


If an item is identified for surplus, please email me with RPS tag # of item along with a description and TS service ticket # to indicate item has been identified as surplus (ex: RPS tag #765832, Hp Compaq Desktop, service ticket #323175).


NOTE: Technology items should NOT be moved out of classrooms to surplus area without going through this process.

Who You Gonna Call?

Contact TS, Technology Services, when you experience an issue with your technology.


Call the TS service desk at 780.7880 OR send an email (servicedesk@rvaschools.net).


IF you call the service desk, these are your options:

Option 1 - password, software/hardware support

Option 2 - E-copy services

Option 3 - Aspen support

Option 4 - RICOH printer services

Big picture

Put in a Ticket? Check it's Status!

Want to follow up on an TS Service Desk ticket you’ve put in? CLICK HERE to view your service request status. This will link you to the ICTS service desk. Simply enter your Employee ID #, and you can view your service requests and the corresponding status of each online.

Rapid Identity Site - RESET ON NETWORK ONLY

Reset Your AD Password when you need to.

Technology Quick Fixes

Sometimes, it's a quick fix!

Need Integration Assistance?

Need help integrating a digital resource into your class activities? Want to co-teach a lesson? Want to set up one-on-one training? Simply have questions on how to best implement a technology resource? In your request, try to be specific with what your needs are. Say something like "I would like training with/in..." or "I'm planning out a lesson and need to bounce an idea off you about..."


Contact me!