Front office manger
By Maraesha Nicholson and Ernest Broom
Description
A front office manger is the first person that a guest meets when they walk into a hotel. they ensure that guest enjoy there stay while there at the hotel. but they also have to train new employees. they have to book rooms, deal with the billing accounts and making sure that guest have a very pleasant stay.
Qualfications
high end hotels require a bachelors degree
you need to have experience in the hotel industry
you need to have business ethics
Qalities of a front office manager
Have to have the ability to deal with complaining customers
need to be a leader so you can keep your employees In order
have to be able to handle any type of crisis
LETS TALK MONEY!!!!
A general salary for a front office manger would be around 46,000 dollars. but you could possibly get less money but of course you could also make more. it depends of what hotel you are working for. but no matter what hotel you work for you will make good money
Task of a front office manager
Manage and monitor activities of employees
Maintain a professional service
Act as a manager
Inform front office of daily activities
Undertake responsibility for payroll
Have responsibility for managing expenses
Set up everything
Make sure all the rooms are clean
Coordinate all activities
Hold meeting for employees
Importance of a front office manger
Because a front office manger is the first person a customer meets when they walk into a hotel. so depending on how the front office manger acts determines if the customer wants to come back and stay or if that will be the last time. first impression is very important.