ICT on Commerce and Industry...

How has the introduction of ICT impacted the way we work?

It is impossible to escape the influence of information and communication technology in the modern era. Focusing on business, ICT has had an immense lasting impression that has created a significant change on the commerce of today.

The effect on several different industries will be explored below.

Emergency Services

This vital service that serves the country is reliant on technology to provide an efficient and effective life-saving aid that most people need at some time in their lives. Advances in technology that have helped the emergency services include the progressive network of phone lines and communication between the call-receivers and the emergency services such as paramedics, that need to receive details such as the incident's location. The emergency services also have cutting-edge GPS technology that tracks phone calls and text messages, further increasing the likelihood of emergency services reaching the incident. An example of this essential service's progression is the introduction of text messages to contact 999 in remote areas with weak service, making it more likely for the emergency service to reach them.


As individual technology, such as computers and phones, improves more and more people have access to the internet. Many businesses have taken advantage of this by offering their products online. Examples of these businesses include Tesco (online grocery shopping) and HMV (clothes shopping). However, many companies have been created solely to take advantage of the online shopping craze, such as Amazon and eBay. Although these businesses are thriving and developing immensely, it has had a negative impact on shops that have continued to sell through shops only. Big names such as HMV have fallen to online shopping because they weren't quick enough to begin selling products online, leading to job losses. This boom in e-commerce has created many ICT-related jobs as well as manual jobs in warehouses (for companies such as Amazon).

Music Industry

Technology has revolutionised the way music is heard and circulated. Following on from vinyl to CDs, music is most popularly listened to through digital downloads. The music giant, Apple, who owns iTunes, employs 80,000 people and dominates the online music download industry. There are also free music providers such as Spotify and YouTube. There are often arguments about paying artists when people listen to the music free of charge. Illegally downloading music is also a big problem when it is so freely available.