Effective January 4, the Learning and Development Center will offer additional training sessions to Managers and Supervisors on Creating HEAR Plans

Upon completion of this course, participants will learn:

  • The difference between a HEAR template and a HEAR plan form
  • How to obtain a HEAR plan form for their direct reports
  • How to create HEAR plans by adding SMART goals and behavioral factors
  • How to delete redundant or unwanted SMART goals and behavioral factors
  • How to submit HEAR plans for approval by the reviewing authority and employee
  • How to guide direct reports to approve HEAR plans in a timely manner
  • What happens when a HEAR plan is rejected

Contact Us

If you have questions about registration, please call (832) 395-4900.

For all other HEAR-related concerns, please contact the HEAR Help Desk at (832) 393-7239 or via email at