FSG Updates
June 2019
Staff Survey and Mental Health Awareness
Dear Colleagues,
You may remember that within the April 2019 Newsletter, FSG included a staff survey (click on the link below).
https://www.smartsurvey.co.uk/s/KTSDT/
This is a reminder that the above survey is a fantastic opportunity for you to share your thoughts and opinions directly with the Business about your experiences working on the BBC contract and for FSG.
We have already received some helpful feedback via the survey and we want to encourage you to continue providing your constructive comments, ideas and initiatives. The survey is a 'live' process and will be monitored monthly so that we can demonstrate what actions the business is taking to ensure continuous improvements for our contract. Please be assured that any feedback you share with us remains confidential.
Some examples of the type of feedback we have received from you so far;
Positive
- Staff are pleased to see that FSG management are more visible on site as this helps promote better dialogue with the business
- Staff are happy with the increased and more effective communications being received
The Business is extremely happy to receive your positive feedback already. We have made concerted efforts to ensure staff receive effective and appropriate communications at the right times. FSG has taken proactive steps to ensure its managers time is spent less on administrative work and more time is spent on staff welfare and interaction.
The Business has also looked into the ways it delivers local briefings to ensure they are more succinct and informative. This is in addition to utilising other means of effective communication such as Tool Box Talks, promotional material displays in staff common areas, and your periodic FSG Staff Newsletter.
Improvements
- Staff would like to see other forms of training available, such as Customer Service
- Staff have raised concerns about high staff turnover on some sites
The Business has previously explained that it is heavily invested in ‘World Host Customer Service Training’. This is considered the Gold Standard of Customer Service Training and it is something which FSG and the BBC are fully committed to. World Host training is currently underway across parts of the contract and the aim is to ensure all staff receive this training by the end of 2019.
This is a 1 day training event being delivered by members of your FSG management team who have received an accreditation to deliver the programme in-house. This is a really enjoyable day away from your normal routine and it will give you a great opportunity to learn, develop and spend quality time with your colleagues.
Your professional development is extremely important to us and Customer Service training is crucial to the security role for the BBC. Once you have completed the course, you will have the chance to provide feedback regarding the training.
With regards to recruitment and staff turnover, FSG has identified some sites where this is a potential issue, and steps have been made to improve the recruitment process. In partnership with the Recruitment Team, FSG has made better use of local recruitment events which has increased the amount of available and qualified candidates to choose from. The Business is also capturing staff leaver feedback to better understand why people decide to leave FSG, so that we may implement any corrective actions or continuous improvements.
Mental Health Awareness & Support
FSG would like to share information that it has recently signed up to a Government Mental Health programme which aims to provide support to individuals who feel they may need it. This is a national based programme which is open and available to everyone. We have taken steps to share information posters across sites about this initiative.
Please read below for further information.
Dear Colleague,
Your health and well-being at work is our highest priority and we are always looking for ways we can enhance the support we provide.
Able Futures provide a wide range of first-class mental health support services delivered by qualified health care professionals. They will listen to you to understand any difficulties you are experiencing and create an individual plan of support.
The service is confidential, fast and flexible and is available over the phone, through email and face-to-face meetings (at a time and place to suit you).
There is no cost for this service and no waiting list. Once you have signed-up, you will get a call within one working day.
If you feel you could benefit from support with your mental health and well-being, call Able Futures or sign-up online. Your confidentiality is guaranteed. Able Futures will not inform us, your colleagues, family or friends that you have accessed the service.
Contact Able Futures online at:
https://able-futures.co.uk/individuals/
Via email at:
Or by calling their Freephone number:
0800 321 3137 (8am to 10.30pm, Monday to Friday)
We hope you find this free and confidential service of benefit.